Muhammad Muram

To obtain a suitable position in your organization that would give me an opportunity to use my skills, experience and great sense of responsibility that assures to make a positive contribution in the personal and organizational behavior.

Senior Technical Support Engineer in Fiber Optic - PTCL Gpon

• 02 years working experience as a Senior Technical Support Engineer in Fiber Optic in PTCL Gpon

Senior Technician - PTCL Gpon

• 02 years working experience as a Senior Technician in PTCL Gpon
• Spliced and installed optical fiber in cables for both Arial and underground networks, ensuring optimal connectivity and system reliability
• Performed fault tracing and troubleshooting using tool as a OTDR, PON & power meter to diagnose and resolve network issue efficiently
• Executed power optimization task to enhance the performance and efficiency of fiber optics system

Field Engineer - Optix Pakistan Pvt. Ltd

• 02 years working experience as a Field Engineer in Optix Pakistan Pvt. Ltd

Customer Support Executive

• 02 years working experience as a Customer Support Executive
• Monitor and maintain computer system and networks
• Trouble shoot system and network problem
• Diagnosing and following hardware or software fault
• Priority and manage many open cases at one time
• Rapidly establish a good working relationship with customer and other professional such a software developer

Technical Support Executive

• Shift Operation Manager with follow up field team
• To keep follow up directly report to higher manager
• Maintain Good level customer support in operation work

Matriculation - Board of Secondary Education Karachi

Intermediate - Shaheed Benazir Board Nawabshah

Diploma - Electrical - Aligarh Institute of Technical Karachi

Graduation - NED University of Karachi