Muhammad Qasim

A highly motivated and detail-oriented professional with experience in customer service, business development, and data reporting. Proven ability to manage operations, analyze data for insights, and deliver excellent support in fast-paced environments. Skilled in communication, problem-solving, and teamwork, with a strong focus on performance and organizational growth. Seeking to contribute effectively within a dynamic organization while continuing professional development.

Supervisor / Helpdesk / Senior Invigilator (Seasonal) - British Council Pakistan

(2015-01)

• Conducted Cambridge GCSE and IELTS examinations, ensuring compliance with exam procedures and standards.
• Managed helpdesk operations, supervised exam processes, and maintained efficient service delivery.

Business Development Executive - Channel 4 Media Islamabad

(2016-01 - 2019-12)

• Managed IPTV business operations, reporting, and process improvements.
• Handled system maintenance, testing, and client-based solutions.
• Provided customer support, resolved queries, and ensured timely issue resolution.

Customer Service Representative - Anderson Inc, USA

(2022-01 - 2023-12)

• Managed high-volume inbound and outbound calls, resolving customer queries efficiently.
• Identified customer needs, provided solutions, and leveraged upselling opportunities.
• Maintained accurate records, built strong relationships, and consistently met performance targets.

Data and Reporting Officer - Qatar Charity Lahore

(2024-01 - 2025-12)

• Collected, analyzed, and interpreted data from multiple sources (systems, surveys, datasets).
• Ensured accurate and timely reporting while identifying trends and improvement areas.
• Provided data-driven insights to support effective decision-making.

MCS - Comsats Wah Campus (2013-12)

PDG - Bradford Met College United Kingdom (2012-12)

BSC - Hazara University Mansehra (2007-12)

HSSC - B.I.S.E Abbottabad (2005-12)

SSC - Columbia University (2002-12)