Muhammad Raza

A distinguished and accomplished professional with 16+ years of IT experience in the field of Software Development and System Analysis/Support and ended up last role as Senior Technical Analyst.

Senior Technical Analyst at First Abu Dhabi Bank (2019-11 – 2026-07)

• Monitoring 24/7 support of company processes related to Enterprise Loyalty including PCI-DSS compliance Issues fixing
• Part of Loyalty Service Line Team for Enterprise Loyalty System Migration from Legacy systems to XLS (Xtended Loyalty System owned by Collinson) interacting with different payment plateform like FISERV
• Mantained IT Infrastructure between branch offices.
• Handing over the data to T24 team on daily basis as per BAU process for reconciliation.
• Collaborated with multiple IT team members to troubleshoot and install devices, hardware failures and network related problems.
• System Administrator for MS Azure and working as DevOps Engineer for Azure and handling CI/CD piplelines
• Managing SSL Certificates
• Up-to-date documentation with JIRA and Confluence
• ETL Packages development and validation of code using mapping sheets
• Deliver the data to Target systems with the help of Profiling and Validation
• Expertise in coding using.NET languages (C#, VB.NET)
• Experience with SQL Server Queries
• Advance experience in SSIS Development
• Providing technical support for desktop, web and ETL
• Expertise in Oracle Query development
• Ability to collaborate with internal/business teams
• Upgrading, configuring and debugging existing systems
• Develop documentation throughout the software development life cycle (SDLC)
• Excellent troubleshooting and communication skills

Application Support Engineer / System Analyst at Contour Softwares (Trapeze Division-Canada Transport) (2019-04 – 2019-10)

• Doing support for the Transportation Industry products inclusing IVR, FX solutions
• Responsible for managing queues of Ticketing system
• Expertise in coding using.NET languages (C#, VB.NET)
• Upgrading, configuring and debugging existing systems
• Providing technical support for desktop, web and ETL
• Experience with SQL Server Queries
• Advance experience in SSIS Development
• Expertise in Oracle Query development
• Ability to collaborate with internal/business teams
• Develop documentation throughout the software development life cycle (SDLC)
• Excellent troubleshooting and communication skills

Technical Analyst at First Abu Dhabi Bank (2017-09 – 2019-03)

• Working 24/7 to support company processes
• Handling Finnancial system (One SumX)
• Participating in Migration of the banks between NBAD and FGB by being part of ETL Team
• ETL Packages development and validation of code using mapping sheets
• Deliver the data to Target systems with the help of Profiling and Validation
• Expertise in coding using.NET languages (C#, VB.NET)
• Experience with SQL Server Queries
• Advance experience in SSIS Development
• Providing technical support for desktop, web and ETL
• Expertise in Oracle Query development
• Ability to collaborate with internal/business teams
• Upgrading, configuring and debugging existing systems
• Develop documentation throughout the software development life cycle (SDLC)
• Excellent troubleshooting and communication skills

Senior Software Engineer / System Analyst at Stewart (2016-09 – 2017-09)

• Working 24/7 to support company processes
• Doing support in company financial systems
• Responsible for managing queues of Ticketing system (SNOW)
• Expertise in coding using.NET languages (C#, VB.NET)
• Upgrading, configuring and debugging existing systems
• Providing technical support for desktop, web and ETL
• Experience with SQL Server Queries
• Ability to collaborate with internal/business teams
• Develop documentation throughout the software development life cycle (SDLC)
• Advance experience in SSIS Development
• Expertise in Oracle Query development
• Excellent troubleshooting and communication skills

IT Application Developer & System Analyst (IT Application Development & Integration Team) at MOBILINK (2014-09 – 2016-08)

• Designing ETL processes for extracting using SSIS, validating and loading data from different systems
• Developing and monitoring of Provisioning and Charging Systems
• Expertise in coding using.NET languages (C#, VB.NET)
• Upgrading, configuring and debugging existing systems
• Providing technical support for desktop, web and ETL
• Ability to collaborate with internal/business teams
• Develop documentation throughout the software development life cycle (SDLC)
• Excellent troubleshooting and communication skills
• Experience with SQL Server Queries
• Advance experience in SSIS Development
• Expertise in Oracle Query development

Software Engineer (System Development & Fraud Control) at MOBILINK (2010-08 – 2014-08)

Responsible for the development, integration, maintenance and optimization of the following processes and systems

• Accountable for Fraud Management System deployment for controlling revenue leakages using.Net c#
• Task & Human Resource Management System implementation used by more than 100 employees nationwide
• Designed and Implemented the following Software Solutions for the team & department
• Credit & Collection System (Web based system & Desktop Version)
• Database Administration & backups
• Reporting System to get Daily, Monthly and Weekly reports from users end by their own
• Expertise in coding using.NET languages (C#, VB.NET)
• Upgrading, configuring and debugging existing systems
• Expertise in Oracle Query development
• Ability to collaborate with internal/business teams
• Providing technical support for desktop, web and ETL
• Experience with SQL Server Queries
• Advance experience in SSIS Development
• Develop documentation throughout the software development life cycle (SDLC)
• Excellent troubleshooting and communication skills

Bachelors in Computer Sciences – Punjab University (2010)