Muhammad Raza

Detail-oriented Data Management and Customer Relations professional with over 3+ years of experience across MIS operations, accounting support, and client engagement within the real estate sector. Proven expertise in data analysis, reporting accuracy, customer handling, and cross-department coordination. Adept at using Microsoft Office tools to streamline workflows, enhance data integrity, and improve service delivery.

Strong analytical mindset supported by an MPhil in Solid State Physics, combining technical precision with business operations to drive efficiency, compliance, and organizational growth.

Customer Relations Officer at Kingdom Valley Pvt Ltd (2025-08 – Present)

• Managed client inquiries, complaints, and follow-ups ensuring high customer satisfaction.
• Maintained CRM records and updated customer data for accuracy and traceability.
• Coordinated with sales and support teams to resolve client issues efficiently.
• Delivered consistent customer communication via calls, emails, and meetings.
• Contributed to improved client retention through timely resolution and service quality.

Assistant Accountant at Kingdom Valley Pvt Ltd (2024-10 – 2025-08)

• Assisted in maintaining general ledgers, vouchers, and financial transaction records.
• Supported monthly account reconciliation and ensured compliance with internal controls.
• Prepared invoices, payment summaries, and expense reports with high accuracy.
• Coordinated with finance teams to resolve discrepancies and audit queries.
• Enhanced financial documentation workflow, reducing processing delays by 20%.

Data Management Officer / MIS Officer at Kingdom Valley Pvt Ltd (2021-11 – 2024-10)

• Managed and maintained large-scale databases with 99% data accuracy and integrity compliance.
• Prepared daily, weekly, and monthly MIS reports for senior management decision-making.
• Analyzed operational data to identify trends, inconsistencies, and performance gaps.
• Coordinated with sales and operations teams to validate and update real-time records.
• Improved reporting efficiency by 30% through optimized Excel dashboards and formulas.

Physics Teacher at Loh-e-Qalam Secondary School (2021-09 – 2021-11)

• Delivered physics lectures aligned with curriculum and academic standards.
• Designed lesson plans and assessments to enhance student understanding.
• Evaluated student performance and provided constructive academic feedback.
• Maintained classroom discipline and supported student learning outcomes.
• Assisted in exam preparation and academic documentation processes.

MPhil in Solid State Physics – Punjab University (2021)