Muhammad Saeed Akram

Results-driven Project Coordinator and Senior QA Engineer with 5+ years of experience supporting IT operations, service delivery, and software projects across web, mobile, fintech, ERP, and AI-driven platforms. Proven ability to manage project documentation, track risks and dependencies, coordinate cross-functional teams, and serve as a liaison between IT Operations and business stakeholders. Hands-on experience testing AI agent workflows, validating AI-driven decision logic, and ensuring data integrity using MongoDB.

Skilled in Agile and Scrum methodologies with a strong focus on SLA adherence, resource utilization tracking, and process improvement.

Senior QA Engineer at Keeyu (2023-01 – Present)

• Coordinated cross-functional IT operations and delivery for Keeyu's AI-powered post-purchase e-commerce platform, spanning the e-Comm Core, Workflow Hub, Ask Keeyu AI Agent, and Insight modules.
• Led AI agent testing and validation of AI-driven workflows, including decision logic, exception-handling scenarios, and real-time issue identification to ensure the Ask Keeyu AI Agent performed accurately across edge cases.
• Tested and validated AI workflow automation for post-purchase operations including proactive fulfilment anomaly detection, automated resolution triggers, and SLA breach alerts.
• Performed backend data validation and integrity testing using MongoDB, verifying order records, fulfilment states, and event logs across integrated third-party systems.
• Served as the primary liaison between IT Operations and business stakeholders, aligning Product, Engineering, QA, and Operations teams on project objectives, timelines, and dependencies.
• Supported end-to-end QA for integrations with Shopify, BigCommerce, Magento, NetSuite, ShipBob, Gorgias, and carrier and returns management platforms including Loop Returns, Starshipit, Australia Post, DHL, and UPS.
• Participated in incident and change management processes, ensuring adherence to internal IT policies, SLA commitments, and escalation protocols for production issues.
• Tracked resource allocation and utilization across QA and delivery teams; flagged capacity risks and coordinated workload redistribution to maintain sprint velocity and service quality.
• Ensured timely follow-up and closure of action items from leadership meetings via live trackers in Confluence and Jira; drove process improvement initiatives that reduced manual fulfilment monitoring effort.

Senior Software QA Engineer at Eritheia Labs (2021-09 – 2022-12)

• Led end-to-end functional, integration, regression, and UAT testing for an AI-driven e-commerce operations platform serving enterprise clients.
• Defined and executed comprehensive QA strategies covering post-purchase workflows including payments, logistics, fulfilment, and returns.
• Collaborated with Product Managers to define acceptance criteria, delivery milestones, and release readiness checklists aligned with SLA commitments.
• Conducted API testing using Postman and Swagger for integrations with Shopify, payment gateways, and third-party logistics providers.
• Executed performance and load testing using JMeter to ensure infrastructure scalability and reliability under high transaction volumes.
• Supported ITIL-aligned change management activities including validating system changes before production deployment and contributing to post-release incident reviews.
• Maintained defect lifecycle tracking, test documentation, traceability matrices, and quality metrics throughout the SDLC.

Software QA Engineer at TechCreatix (2021-01 – 2021-09)

• Supported Agile delivery teams by analysing requirements, preparing test plans, and validating fintech payment and transaction features.
• Performed functional and API testing using Postman and Swagger for payment systems; validated UI and UX workflows for consistency and business alignment.
• Tracked and resolved defects in Jira with cross-team collaboration; assisted in performance and stability testing for transaction-heavy features.

Test Engineer at Vision Plus Technologies (2020-01 – 2020-12)

• Designed and executed test cases for ERP modules including inventory management, HR, and finance; validated system integrations and role-based access controls.
• Performed API testing for ERP web services; verified data accuracy, backend operations, and database consistency.
• Documented and reported defects using Jira and Bugzilla; supported change management by verifying fixes before each release cycle.

MS in Computer Science – University of Engineering and Technology (UET) (2020 – 2022)

BS in Computer Science – Government College University (GCU) (2014 – 2018)