Muhammad Saifullah

Results-driven IT Support Executive with 3+ years of hands-on experience in network infrastructure, end-user support, and system administration. Proven track record of managing LAN/WAN environments, MikroTik and FortiGate firewalls, and Ubiquiti wireless deployments across multi-department organizations. Experienced in providing technical support to 100+ users, troubleshooting hardware and software issues, maintaining network reliability, and supporting day-to-day IT operations.

Skilled in network security, backup and recovery, system upgrades, technical documentation, vendor coordination, and user training, with a strong focus on minimizing downtime and improving operational efficiency.

IT Support Executive at Allied eCommerce Solutions (2025-09 – Present)

• Provide Tier-1 and Tier-2 technical support to 100+ end users, ensuring timely resolution of hardware, software, and connectivity issues.
• Install, configure, maintain, and troubleshoot LAN/WAN infrastructure to ensure high availability and reliable network performance.
• Manage and administer MikroTik routers and FortiGate firewalls, including routing, NAT, firewall policies, and VPN security.
• Deploy and maintain Ubiquiti UniFi Access Points, including RF coverage optimization, SSID configuration, and VLAN segmentation.
• Support data integrity through backup operations, data recovery, and system upgrades.
• Deliver cybersecurity awareness training to users to promote secure technology practices.
• Create and maintain IT documentation, including network diagrams, SOPs, and troubleshooting runbooks.
• Coordinate with ISPs and vendors for technical escalations and equipment procurement.
• Support procurement and SLA management while maintaining effective vendor coordination.

IT Support Specialist at Allied Rental Services Limited (2022-07 – 2026)

• Provided comprehensive hardware and software support to 100+ users across desktops, printers, and mobile devices.
• Handled Tier-1 and Tier-2 helpdesk requests through phone, email, and on-site support.
• Maintained and optimized LAN/WAN infrastructure and MikroTik router configurations to support reliable business operations.
• Executed backup operations and coordinated system upgrade rollouts while maintaining data integrity.
• Created and maintained IT documentation, network diagrams, and user-facing technical guides.
• Trained non-technical staff on platform usage and security best practices.
• Supported day-to-day IT operations by troubleshooting technical issues and maintaining reliable access to systems and devices.

Bachelor of Science in Computer Science – Virtual University of Pakistan (2022-02)

Intermediate in Pre-Engineering / Science – Government Graduate College of Science, Lahore (2020 – 2022)