B.U. Head - HBOX Digital
(2025-10 - 2026-06)
AVP - HBOX Digital
(2024-07 - 2025-08)
Led sales and business development strategy for the unit, owning revenue growth, client portfolio, and brand presence. Built the Bark and other platforms from scratch — lead generation, client acquisition, and go-to-market strategy as a new revenue channel. Directed marketing strategy and Brand presence to strengthen brand visibility and lead quality. Led cross-functional teams across sales, support, and client success, driving upsells and account growth within the existing portfolio.
- Leading client relationship management, business development, and sales strategies to drive company growth.
- Mentoring cross-functional teams, ensuring projects deliver measurable client satisfaction and business impact.
- Building scalable strategies that align client goals with organizational objectives.
AVP - Launchbox Global
(2024-07 - 2025-08)
- Leading client relationship management, business development, and sales strategies to drive company growth.
- Mentoring cross-functional teams, ensuring projects deliver measurable client satisfaction and business impact.
- Building scalable strategies that align client goals with organizational objectives.
BU Manager Front Sales - Binate Digital
(2022-11 - 2024-06)
Business Unit Manager - Binate Digital
(2023-07 - 2024-06)
- Consistently exceeded sales targets through strategic planning and execution. Trained and coached sales staff to achieve KPIs.
- Oversaw operations, data analysis, and performance monitoring to boost productivity.
- Strengthened customer relationships to drive retention and repeat business.
Senior Sales Associate - Binate Digital
(2022-11 - 2023-06)
- Delivered tailored sales solutions in web/apps development, web services, and marketing. Managed negotiations, appointments, and B2C sales while driving revenue growth through upselling and consultative selling.
QA/AHT Analyst - IBEX
(2017-11 - 2022-11)
- Supported Allstate SquareTrade clients with claims and inquiries, improving satisfaction scores.
- Reduced inefficiencies and improved Average Handle Time (AHT), increasing team productivity.
- Enhanced QA processes, developed training initiatives, and improved key team performance metrics.
Customer Service Specialist - IBEX
(2017-02 - 2017-11)
Sales Manager - AirBridge Travels Ltd - Islamabad, Pakistan
(2014-10 - 2016-09)
- Directed sales teams, designed commission structures, and implemented marketing initiatives.
- Developed corporate travel packages (Hajj, Umrah, honeymoon, and corporate tours).
- Expanded B2B partnerships with UK travel agents and corporate clients.
Business Development Manager - Sherazi Travels
(2014-04 - 2014-09)
- Led brand development initiatives and strengthened B2B partnerships with local travel agencies.
- Designed and promoted customized tour packages through targeted email, SMS, and newsletter campaigns.
- Provided strategic sales consulting to improve client acquisition and retention.
- Delivered inbound customer service support, ensuring client satisfaction and repeat business.
Customer Service Representative / Senior Travel Consultant - Sherazi Travels
(2013-07 - 2014-03)
Business Development Executive - SBT Japan
(2013-07 - 2014-03)
- Expanded business opportunities across African markets including Botswana, Congo, Burundi, Rwanda, and Zimbabwe.
- Negotiated with vendors to secure competitive deals and ensure smooth operations.
- Managed ERP database operations, aligning customer requirements with product availability.
- Strengthened client relationships through reliable service delivery and consistent follow-ups.
Senior Travel Consultant - Polani Travel (FlightCatchers.com)
(2010-01 - 2013-06)
- Managed inbound customer inquiries, reservations, and competitive fare bookings using GDS systems (Sabre, Worldspan, Abacus).
- Supported both B2B and B2C sales, building strong relationships with UK-based travel agents.
- Consistently exceeded sales targets, driving repeat business and customer loyalty.
- Recognized as 'Emerging Employee of the Year' for outstanding sales performance and client service.
Sales & Marketing Executive - SBT Japan
(2010-01 - 2013-06)
Sales & Marketing Executive - NBP Fullerton Asset Management Ltd
(2009-02 - 2009-10)
- Promoted mutual fund products through account openings, fund transfers, and personalized client services.
- Generated new business opportunities by building strong client relationships and expanding the investor base.
- Delivered financial solutions tailored to client needs, improving customer trust and satisfaction.
Sales & Marketing Executive - NBP Fullerton Asset Management Ltd
(2008-01 - 2008-12)
Customer Service Representative - The resource group
(2008-01 - 2008-12)
- Delivered inbound customer support for Telenor prepaid clients, ensuring quick and accurate issue resolution.
- Maintained 100% quality service standards, earning the "Guru of the Month" award for outstanding performance.
- Built strong rapport with customers, improving satisfaction and retention rates.
