Muhammad Sameer

Customer Service & Communication: Delivered exceptional chat-based customer support, leveraging strong interpersonal skills and a positive attitude to resolve issues efficiently. Demonstrated excellent communication abilities to maintain clear and professional interactions with clients and colleagues.

Operational Support & Computer Skills: Utilized computer literacy to manage transactions and support daily office operations with accuracy and attention to detail. Applied problem-solving skills developed through Arts education to streamline tasks and enhance workflow efficiency.

Adaptability & Initiative: Committed to transitioning skills toward office support roles such as Office Boy, combining reliability and technical know-how to contribute to organizational productivity. Proactively maintained a clean, organized environment to support seamless office functionality and team collaboration.

Marketing Intern (chat based) at Scripters (2023-02 – 2024-04)

• Conducted research to identify potential leads and target demographics segments for effective outreach campaigns.
• Collaborated with Sales team to implement organic marketing strategies on social media to increase sales and promotions that resonated with target audience.
• Managed and monitored chat-based interactions with clients to provide timely responses and support, resulting in improved client satisfaction.
• Managed google sheet to track lead generation activities, analyze data, and reports on performance to optimize marketing efforts.

Helper at Tablet Production Department at Safe Pharmaceuticals (2024-11 – Present)

• Assisted operators in granulation, compression, and coating processes, ensuring seamless tablet production aligned with GMP standards.
• Coordinated preparation and setup of machines, tools, chemicals, and coating solutions to optimize batch readiness.
• Facilitated cleaning and maintenance of production equipment and washing areas, upholding rigorous hygiene and safety protocols.
• Supported production officers in securing timely BMR signatures and ensured QA officer approval prior to batch initiation, maintaining strict regulatory compliance.

Intermediate in Arts – Jinnah Government College (2016-07 – 2018-06)

Matric, SSC in Science – Board of Secondary Education Karachi (2004-04 – 2014-03)