Muhammad Shafay

Motivated and detail-oriented Software Engineering student with hands on experience in customer verification and business process outsourcing. Proven ability to handle client interactions professionally, work effectively within teams, and maintain accuracy under pressure. Eager to apply technical knowledge and interpersonal skills in a dynamic professional environment, and for data entry jobs also.

Customer Service Representative (CSR) - Next Gen Technologies - Old Airport Road

• Resolved complex technical and service issues for a diverse customer base, exceeding satisfaction targets.
• Demonstrated in-depth product knowledge to upsell services and provide proactive support.
• Generated detailed customer reports to improve operational efficiency and identify recurring issues.
• Collaborated with engineering teams to provide field feedback and test new features.

Customer Service Representative (CSR) - Olympia Sunrise BPO - Iran Road

Worked as a Customer Service Representative on the Final Expense campaign, qualifying prospects, handling inbound/outbound calls, and ensuring accurate data collection while maintaining high professional standards.

Bachelor of Science - Software Engineering - Capital University of Science & Technology (CUST)

Intermediate - Computer Science (ICS - Physics) - Punjab College

Matriculation - Sir Syed Public School