Muhammad Shaikh

Energetic, tech-savvy, and highly responsive Online Sales Representative & Chat Support Agent with expertise in digital communication, customer handling, and social media platforms (WhatsApp Business, Instagram DMs, Facebook Messenger). Adept at fast query resolution, convincing customer communication, and converting lead inquiries into confirmed orders. Highly motivated, reliable, and capable of managing daily remote sales operations efficiently.

Freelance Online Sales & Chat Support Agent at Remote E-Commerce & Retail Support (2025-01 – Present)

• Managed inbound customer inquiries via WhatsApp Business and social media DMs for online products and services.
• Responded promptly to customer queries regarding product specifications, pricing, stock availability, and delivery schedules.
• Maintained accurate daily sales logs, order bookings, and customer shipping details in Google Sheets.
• Utilized Canva to create quick visual promotional messages and product updates for online customer catalogs.

High School / Matric