Muhammad Shayan

Managed and maintained product listings on Shopify and Daraz Seller Center. Ensured product information, pricing, images, and descriptions were accurate and up to date. Oversaw inventory management, stock updates, and stock reconciliation across multiple sales channels.

E-Commerce Representative at Private Organization (2024-12 – Present)

• Managed and maintained product listings on Shopify and Daraz Seller Center.
• Ensured product information, pricing, images, and descriptions were accurate and up to date.
• Oversaw inventory management, stock updates, and stock reconciliation across multiple sales channels.
• Processed customer orders and coordinated with warehouse teams to ensure timely fulfillment.
• Monitored order status, tracked shipments, and resolved fulfillment-related issues.
• Provided customer support and handled inquiries, complaints, and order-related concerns.
• Conducted daily order follow-ups to ensure smooth operational flow.
• Collaborated with the marketing team on promotional campaigns and product launches.
• Coordinated product photoshoots and managed product content updates.
• Maintained accurate product, inventory, and sales records using Excel and Google Sheets.
• Performed regular inventory audits and investigated stock discrepancies.
• Generated reports on inventory levels, sales performance, and order fulfillment.
• Coordinated with logistics and courier partners to ensure efficient delivery operations.
• Organized and maintained product catalogs and category structures across platforms.
• Resolved product listing, inventory, and operational issues in a timely manner.

Customer Service Representative (CSR) at Private Organization (2024-12 – Present)

• Responded to customer inquiries through Email, Live Chat, and WhatsApp in a professional and timely manner.
• Assisted customers with order tracking, returns, refunds, exchanges, and general product inquiries.
• Resolved customer complaints efficiently while maintaining a high level of customer satisfaction.
• Updated and maintained customer records in CRM and order management systems.
• Coordinated with internal departments to ensure prompt issue resolution.
• Followed up with customers to ensure concerns were fully resolved.
• Maintained accurate records of customer interactions and support requests.
• Escalated complex customer issues to relevant teams for timely resolution.
• Followed company guidelines and maintained high service standards in all customer interactions.
• Focused on delivering a positive customer experience and building long term customer relationships.

Upwork Bidder at Tech Mancy (2024-06 – 2024-11)

• Managed end to end operations of the company's Upwork profile, including bidding strategy, proposal writing, lead qualification, and deal closure across multiple tech domains.
• Consistently closed 3–4 projects per quarter across AI/ ML solutions, Full Stack Web Development, Flutter mobile applications, and Graphic Design services.
• Handled complete client lifecycle communication on Upwork—from first outreach and requirement discovery to negotiation, contract finalization, and successful project handoff.
• Wrote highly targeted, client-specific proposals focused on problem solving, which improved response quality and helped win competitive projects.
• Coordinated directly with developers, designers, and Flutter engineers to refine scope, define deliverables, and ensure realistic execution plans before commitments.
• Managed pricing discussions and negotiation strategies to align client expectations with project value while maintaining profitability.
• Built strong long term client relationships on Upwork, resulting in repeat collaborations and ongoing project extensions.
• Maintained active pipeline management with structured follow-ups, ensuring consistent deal flow and minimizing lost opportunities.

Social Media Manager at Vava Gadgets (2022-05 – 2023-04)

• Managed social media platforms across Facebook, Instagram, TikTok, and LinkedIn, maintaining a consistent brand presence
• Planned, created, and scheduled content including posts, reels, and stories using a structured content calendar and Meta Business Suite
• Handled audience engagement by responding to comments and messages in a timely and professional manner.
• Monitored trends, competitor activity, and performance insights to improve content effectiveness.
• Prepared and shared reports on product sales and content performance to support business decisions.
• Collaborated with creative and marketing teams to deliver content aligned with campaigns and brand goals.
• Managed customer support through calls and messages, assisting customers with product selection and order-related queries.
• Guided customers in choosing the right products according to their needs and preferences.
• Handled customer concerns professionally and ensured a positive customer experience.
• Assisted in order confirmations, address verification, and resolving customer issues efficiently.

Intermediate in Commerce – St. Patrick's College Karachi (2022-11 – 2024-11)

Matriculation – Aisha Bawany Academy (2011-11 – 2021-11)