E-Commerce Representative at Private Organization (2024-12 – Present)
- Managed and maintained product listings on Shopify and Daraz Seller Center.
- Ensured product information, pricing, images, and descriptions were accurate and up to date.
- Oversaw inventory management, stock updates, and stock reconciliation across multiple sales channels.
- Processed customer orders and coordinated with warehouse teams to ensure timely fulfillment.
- Monitored order status, tracked shipments, and resolved fulfillment-related issues.
- Provided customer support and handled inquiries, complaints, and order-related concerns.
- Conducted daily order follow-ups to ensure smooth operational flow.
- Collaborated with the marketing team on promotional campaigns and product launches.
- Coordinated product photoshoots and managed product content updates.
- Maintained accurate product, inventory, and sales records using Excel and Google Sheets.
- Performed regular inventory audits and investigated stock discrepancies.
- Generated reports on inventory levels, sales performance, and order fulfillment.
- Coordinated with logistics and courier partners to ensure efficient delivery operations.
- Organized and maintained product catalogs and category structures across platforms.
- Resolved product listing, inventory, and operational issues in a timely manner.
Customer Service Representative (CSR) at Private Organization (2024-12 – Present)
- Responded to customer inquiries through Email, Live Chat, and WhatsApp in a professional and timely manner.
- Assisted customers with order tracking, returns, refunds, exchanges, and general product inquiries.
- Resolved customer complaints efficiently while maintaining a high level of customer satisfaction.
- Updated and maintained customer records in CRM and order management systems.
- Coordinated with internal departments to ensure prompt issue resolution.
- Followed up with customers to ensure concerns were fully resolved.
- Maintained accurate records of customer interactions and support requests.
- Escalated complex customer issues to relevant teams for timely resolution.
- Followed company guidelines and maintained high service standards in all customer interactions.
- Focused on delivering a positive customer experience and building long term customer relationships.
Upwork Bidder at Tech Mancy (2024-06 – 2024-11)
- Managed end to end operations of the company's Upwork profile, including bidding strategy, proposal writing, lead qualification, and deal closure across multiple tech domains.
- Consistently closed 3–4 projects per quarter across AI/ ML solutions, Full Stack Web Development, Flutter mobile applications, and Graphic Design services.
- Handled complete client lifecycle communication on Upwork—from first outreach and requirement discovery to negotiation, contract finalization, and successful project handoff.
- Wrote highly targeted, client-specific proposals focused on problem solving, which improved response quality and helped win competitive projects.
- Coordinated directly with developers, designers, and Flutter engineers to refine scope, define deliverables, and ensure realistic execution plans before commitments.
- Managed pricing discussions and negotiation strategies to align client expectations with project value while maintaining profitability.
- Built strong long term client relationships on Upwork, resulting in repeat collaborations and ongoing project extensions.
- Maintained active pipeline management with structured follow-ups, ensuring consistent deal flow and minimizing lost opportunities.
Social Media Manager at Vava Gadgets (2022-05 – 2023-04)
- Managed social media platforms across Facebook, Instagram, TikTok, and LinkedIn, maintaining a consistent brand presence
- Planned, created, and scheduled content including posts, reels, and stories using a structured content calendar and Meta Business Suite
- Handled audience engagement by responding to comments and messages in a timely and professional manner.
- Monitored trends, competitor activity, and performance insights to improve content effectiveness.
- Prepared and shared reports on product sales and content performance to support business decisions.
- Collaborated with creative and marketing teams to deliver content aligned with campaigns and brand goals.
- Managed customer support through calls and messages, assisting customers with product selection and order-related queries.
- Guided customers in choosing the right products according to their needs and preferences.
- Handled customer concerns professionally and ensured a positive customer experience.
- Assisted in order confirmations, address verification, and resolving customer issues efficiently.
