Muhammad Shenshaa

Dedicated and detail-oriented Quality & administrative professional with almost 09 years of experience with benchmark Healthcare setups providing exceptional support to senior management, teams, and organizations. Skilled in calendar management, travel coordination, document preparation, and data entry. Proficient in MS Office and Google Suite, with excellent communication and problem-solving skills.

Proven track record of increasing efficiency, productivity, and customer satisfaction. Seeking an administrative assistant role in a dynamic organization where I can utilize my skills and experience to support business growth and success.

Quality & Patients Safety Officer at Chiniot General Hospital (2025-10 – 2026-02)

• Coordinate conducts all routine activities of QPS department.
• Prepare daily and monthly report covering observational rounds.
• Carry out any special tasks assigned by Manager QPS (Gap Analysis and tabulation of data) etc. Conduct training sessions
• Visit patients for identification and improvement of Quality related issues.
• Assist QPS Manager in reviewing patient's medical records and other documentation to ensure quality care.
• Assist Manager QPS in root cause corrective analysis.
• Promote patient satisfaction through patient satisfaction surveys
• Perform any other tasks assigned by work supervisor

Nursing-Coordinator at PATEL HOSPITAL (2024-07 – 2025-09)

• Coordinates with different department to run smooth of department.
• Maintains inventory of Nursing Office.
• Maintains record and files.
• Provides administration and clerical support to department or individuals.
• Schedules meeting and arrange conference rooms.
• Prepares confidential and sensitive documents and maintain confidential.
• Arranges for courier mail and packages

Senior Medical Information Officer-II in College of Clinical Psychology at DR ZIAUDDIN HOSPITAL (2022-11 – 2024-06)

• Conducts weekly meetings with respective business units.
• Providing a high-quality medical information enquiry handling service by answering technical questions in respect of different types of dieses with confidence and professional manner. Enquiries may be received via phone, letter, and email and or in person.
• Complying with the specific Working Practices (WPs) which have been agreed with designated clients as well as following processes which may be documented in Client Instructions/other documentation.
• Ensuring that tasks are completed within the deadline's documents

OPD Assistant at LIAQUAT NATIONAL HOSPITAL (2017-01 – 2022-10)

• Setting department objective, work schedules, policies and procedures. Monitoring the appearance, standard, and performance of all staff members.
• Scheduling patient appointments
• Registering patients and updating their medical records
• Collecting patient information and vital signs
• Handling patient inquiries and providing information about the clinic's services
• Preparing and maintaining patient charts and files
• Assisting with billing and insurance claims.

Master Of Business Administration in HHCM – JINNAH SINDH MEDICAL UNIVERSITY (JSMU) (2023-02 – 2024-02)

Bachelor of Business Administration in BBA – PRESTON University—Karachi Campus (2019-12)

INTERMEDIATE in Science Group (2013-12)

MATRIC in Science Group (2011-12)