Muhammad Sohail

Computer Engineer and Emergency Dispatch Professional with extensive experience in emergency communications, Emergency dispatching, emergency control room operations, IT network infrastructure, GIS-based incident management, and technical systems support. Proven ability to coordinate emergency responses, manage high-pressure dispatch environments, supervise operational teams, and maintain critical communication networks. Experienced in Rescue 1122 emergency operations, Reporting, Windows Server administration, networking technologies, Radio communication and GIS applications.

Recognized for strong leadership, problem-solving abilities, multi-tasking and commitment to public safety and operational excellence.

1.Emergency Control Room In-Charge / Emergency Dispatcher at Emergency Rescue Service, Rescue 1122 KPK (Feb,2020 – Present)

• Receiving of Emergency and Non-Emergency calls, obtaining accurate incident information and determining appropriate response priorities.
• Dispatching Rescue, fire, medical, disaster and drowning emergency response units in accordance with established protocols and SOPs
• Monitoring emergency incidents and track resources deployment to ensure timely and effective response.
• Providing life-saving and pre-arrival instructions over the phone to distressed callers
• Preparing daily briefly report, weekly report, yearly report, consolidated report and feedback report.
• Keeping, updating and formatting emergencies records in database and documentation.
• Preparing and maintaining duty roster, duty rotation, attendance, staff availability as per shift, and daily resources.
• Leadership, guidance, handing taking report and performance oversight to dispatch and control room personnel during assigned shifts.
• Utilizing computer aided dispatch system, radio communication, multi-line phone operation and GIS technology to efficiently manage emergency calls, dispatch resources, and maintain situational awareness during incidents.
• Coordinating with government departments, emergency services, hospitals, law enforcement agencies, Red Cross, military organizations, NGOs, and Volunteers to ensure timely emergency response, resource mobilization, and effective incident management.
• Installation, managing and troubleshooting of IT infrastructure, Network, Radio communication, CCTV and windows administration.
• Basic life support training, Heat wave campaign and Emergency helpline awareness among community.

2.Assistant Programmer/ LAN Administrator at Directorate of IT, Pakistan Railways Head Quarters (Sep 2017 – Feb 2020)

• Installation, Configuration and troubleshooting of wireless and LAN network of Pakistan Railways.
• Proactive monitoring and troubleshooting of overall 52 Reservation offices connectivity of Pakistan Railways.
• Assisted in administration and maintenance of Local Area Network (LAN) infrastructure across office and operational environments.
• Installed, configured, and supported network devices including switches, routers, access points, and end-user systems.
• Performed network troubleshooting to resolve connectivity, performance, and hardware-related issues.
• Supported Windows Server environments (MCSE-based) including user account management, basic Active Directory tasks, and system access control.
• Monitored network performance and availability using network monitoring tools, escalating issues as required.
• Provided technical support to staff, resolving day-to-day IT and network issues.
• Maintained network documentation, IP addressing records, and basic topology diagrams.
• Operational and Support duties in data center of Pakistan Railways.
• Complaints Resolution, Forwarding, Reopening and Dashboard administrator of Prime Minister Performance Delivery Unit (PMDU) portal of Pakistan Railways.

3.Internee- Hosted Data Center at Wateen Telecom (Jan 2017 – April 2017)

• Overall DWDM and metro fiber connectivity monitoring and trouble shooting.
• Proactive escalation of any abnormality in fiber optic network to regional OFC/Transmission team.
• Power alarms escalation of ADMs to concerned regional teams
• Data Entry, Incident report creation, forwarding and follow up.
• Gained hands-on experience in data center operations, enterprise networking, and MCSE-based Windows Server environments.
• Assisted in monitoring Windows Servers, network devices, and connectivity to ensure high availability and uptime.
• Supported basic administration of Windows Server services including Active Directory user accounts, DNS, DHCP, and system access control under supervision.
• Observed and assisted NOC operations, including alarm monitoring, fault logging, and escalation procedures.
• Maintained logs, checklists, and documentation related to server health, network status, and maintenance activities.
• Assisted with basic configuration and monitoring of routers, switches, and firewalls.
• Followed data center SOPs, security standards, and access control policies.

BS in Computer Engineering – Baluchistan University of Information Technology, Engineering, and Management Sciences (2012 – 2016)