Muhammad Subhan

TO LEVERAGE MY EXTENSIVE EXPERIENCE IN FORWARD AND REVERSE LOGISTICS, WAREHOUSE OPERATIONS, AND TEAM MANAGEMENT TO CONTRIBUTE TO THE GROWTH AND EFFICIENCY OF A DYNAMIC ORGANIZATION. SKILLED IN PK-LEVEL OPERATIONS, AUTO-SORTER MANAGEMENT, SLA COMPLIANCE, BACKLOG CLEARANCE, HIGH-VOLUME RETURNS, AND ACCURATE PACKAGE HANDOVER, I AIM TO UTILIZE MY PROBLEM-SOLVING, LEADERSHIP, AND OPERATIONAL EXPERTISE TO DRIVE SMOOTH LOGISTICS PROCESSES AND ENSURE CUSTOMER SATISFACTION.

Reverse Logistics (Reverse) Supervisor - Daraz.pk - Lahore, Pakistan

(2021-06)

• MANAGED CUSTOMER-REFUSED PACKAGES AND EXECUTED RTV (RETURN TO VENDOR) PROCESSES VIA 3PL, LMP PARTNERS, AND OTHER CITY NETWORKS.
• PROCESSED CUSTOMER RETURN (CR) ITEMS FROM LAST MILE AND SORT CENTERS, ENSURING TIMELY HANDOVER TO QCC TEAM.
• IDENTIFIED AND CORRECTED MISSORT/WRONGLY MAPPED PACKAGES, ENSURING ACCURATE DELIVERY TO INTENDED DESTINATIONS.
• COLLECTED PACKAGES DIRECTLY FROM PICKUP HERO VENDORS AND HANDED OVER TO THE CONCERNED PICKUP HERO, INCLUDING DAILY MORNING ROUTE DISPATCH.
• HANDLED SCRAP PACKAGES RECEIVED AT PK-LEVEL, VERIFIED THEIR CONDITION, AND ENSURED PROPER HANDOVER TO CHARITY TEAM.
• MAINTAINED OPERATIONAL EFFICIENCY AND ACCURACY WHILE MANAGING HIGH-VOLUME RETURNS ACROSS MULTIPLE CITIES.

Forward Logistics (FWD) Sort Supervisor - Daraz.pk - Lahore, Pakistan

(2018-08 - 2021-05)

Managed full PK-LHE-SC warehouse operations including last mile, sorting, and station backlogs. Operated auto-sorter machine independently, maintained SLA compliance, and ensured accurate package handover to last mile teams.

• MANAGED FULL PK-LHE-SC WAREHOUSE OPERATIONS, INCLUDING LAST MILE, SORTING, STATION BACKLOGS, ENSURING TIMELY BACKLOG CLEARANCE ACROSS ALL STATIONS.
• OPERATED AUTO-SORTER MACHINE (201 CHUTES), INDEPENDENTLY CREATING AND OPTIMIZING CHUTE PLANS FOR ACCURATE PACKAGE SORTING.
• MAINTAINED CUTOFFS FOR INBOUND PACKAGES AND ENSURED PK-LEVEL OUTBOUND PROCESSING TO LAST MILE, LMP, AND OTHER SORT CENTERS, PREVENTING SLA BREACHES.
• MONITORED PACKAGE AGING UNDER SLA GUIDELINES AND PROVIDED FINAL VERDICTS AT DAY-END.
• HANDLED MANUAL SORTING & PROCESSING, RESHIPMENTS ON 3PL, BULKY/SEMI-BULKY ITEMS, AND MISSORT PACKAGES.
• PACKAGE MATERIAL & SHIPMENT PREPARATION: MANAGED PACKAGING MATERIALS AND ENSURED ALL SHIPMENTS WERE PROPERLY PACKED FOR DISPATCH.
• ENSURED ACCURATE HANDOVER OF PACKAGES TO LAST MILE TEAMS, VERIFYING CORRECT LOCATIONS AND ENTRIES TO MAINTAIN DELIVERY ACCURACY.
• ENSURED PACKAGES WERE DISPATCHED EFFICIENTLY, STACKED IN DEDICATED AREAS, AND HANDED OVER TO 3PL PARTNERS WITHOUT DELAY.
• COORDINATED WITH VENDORS AND 3PL PARTNERS, MAINTAINED DATA & REPORTS, AND INVESTIGATED MISPLACED PACKAGES VIA CCTV FOOTAGE.

Team Lead - HRSG Outsourcing (Pvt.) Ltd. (assigned to Jade e Services Pakistan (Pvt.) Limited) - Lahore, Pakistan

(2018-08 - 2026-01)

Salesman - Various

Retail sales and customer service experience spanning 4 years.

Bachelor of Art

Diploma - AutoCAD - Peak Solutions

Diploma - Graphic Designing - Nemcon Institute

Diploma - MS Office - Nemcon Solutions