Muhammad Sufyan

Results-driven Monitoring & Surveillance Specialist with over 5 years of expertise in managing large-scale CCTV operations, operational compliance, and security frameworks. Proven track record in real-time incident tracking, data privacy standards (GDPR/AML), and managing cross-functional collaborations to enhance internal monitoring tools. Exceptionally skilled in policy enforcement, risk assessment, and workplace safety to ensure a highly secure, compliant, and efficient corporate environment.

Monitoring Executive at ACE Group of Companies (2022-01 – Present)

Currently working as a Monitoring Executive at ACE Group of Companies Liaison Office, I oversee surveillance and operational compliance across multiple entities, including ACE Money Transfer, ACE Union, ACE Properties, Citizen Society (NGO), and News Alert. My role demands high-level attention to detail, real-time monitoring of over 330 cameras, and precise reporting using advanced in-house tools to ensure organizational safety, integrity, and performance tracking.

• Monitor and manage over 330 CCTV cameras across multiple business units using HiKVISION and Dahua Setup.
• Conduct real-time screen surveillance and generate daily incident logs and alerts.
• Manage audio-video surveillance systems, ensuring uninterrupted operation and clarity of high-resolution footage.
• Track employee behavior, login/logout times, and break durations using SLA (Staff Log-out Activity Reports).
• Enforce HR policies by reporting behavioral violations, policy breaches, and unusual staff activity.
• Coordinate with department heads on security breaches, anomalies, and incident escalation procedures.
• Oversee monitoring room operations, ensuring smooth functionality and immediate response to critical incidents.
• Provided security and monitoring services during new installations.
• Developed and implemented operational policies, SOPs, and guidelines, including Data Handling SOPs, CCTV Data Sharing SOPs, and standardized daily reporting procedures.
• Collaborated directly with the software development team to develop and enhance the organization's in-house monitoring software by providing functional requirements, feature recommendations, UI/UX improvements, workflow optimization.
• Successfully trained and onboarded new employees, ensuring smooth knowledge transfer and consistently achieving high training success rates.
• Advanced proficiency in Microsoft Excel, Word, and PowerPoint, including creating interactive dashboards, analytical reports, professional presentations, and comprehensive documentation.
• Worked closely with the HR department to manage attendance-related processes, maintain accurate records, resolve attendance discrepancies, and support workforce reporting.

CCTV Operator at Pacific Security Industries Ltd (2019-01 – 2022-12)

As a dedicated security professional at Carrefour under Pacific Security Limited, I progressively advanced from Basic Security Officer to Team Lead Security. I played a critical role in maintaining a secure retail environment by leading surveillance operations, managing security staff, and enforcing policies to ensure compliance, safety, and customer satisfaction.

• Operated and monitored 131 PTZ and fixed CCTV cameras for high-risk areas within the store.
• Conducted thorough investigations into theft, staff misconduct, and suspicious activity, producing detailed incident reports.
• Oversaw a team of security officers, ensuring compliance with legal and company policies.
• Handled Access Control System operations, authorizing access to restricted zones.
• Led weekly audits and reporting, ensuring accurate and timely submission of logs.
• Responded proactively to shoplifting incidents, following procedures from identification to resolution.
• Trained new staff in CCTV operations, documentation, and incident handling.
• Maintained accurate NVR footage retrieval and evidence management for legal or internal inquiries.

Metric in Science (2015-01 – 2016-12)

Inter in F.A (2016-01 – 2018-12)

B.A GEN. (A.D. IN ARTS) in Arts – Alama Iqbal Open University (2025-01)

Microsoft Office Specialist in Office Software – Microsoft (2018-01 – 2018-12)