Muhammad Talha

Team Lead – NOC with progressive experience in ISP/network operations, routing, network security, network monitoring, incident management and infrastructure automation. Hands-on expertise in BGP, OSPF, iBGP/eBGP, VRF, Layer 2 redundancy, FortiGate firewalls, GPON/OLT, SolarWinds and Linux/VMware environments. Experienced in leading NOC operations, managing escalations, improving monitoring processes and implementing automated alerting and failover solutions to strengthen network availability and operational efficiency.

Team Lead – NOC - REDtone Digital Services - Karachi, Pakistan

(2025-01)

• Lead day-to-day NOC operations and coordinate engineers across shifts to maintain network availability, service quality and SLA compliance.
• Monitor nationwide core, aggregation and access networks and ensure timely identification, escalation and resolution of network incidents.
• Lead L2/L3 incident management, major fault escalations and coordination with vendors, upstream providers and field teams through resolution.
• Review network alarms, performance trends and service-impacting events using SolarWinds, PRTG and Cacti to drive proactive fault management.
• Coordinate BGP, OSPF, iBGP/eBGP and traffic-engineering activities, including path selection, failover and restoration during network incidents.
• Oversee implementation and maintenance of high-availability mechanisms including IP SLA, Flex Links, LACP, vPC, RSTP/MSTP and redundant network paths.
• Drive network automation initiatives for monitoring, escalation and alerting, including automated email and WhatsApp notifications for critical events.
• Implemented automated failover and traffic-shifting workflows to move traffic to an alternate path when a core device or primary path becomes unavailable.
• Developed an email-quality monitoring dashboard to assess response quality, customer feedback and operational exceptions, including churn-risk indicators, open email loops and incorrect responses.
• Coordinate change activities, network upgrades, migrations and maintenance windows while minimizing customer impact.
• Maintain network security controls including FortiGate firewall policies, ACLs, NAT and VDOMs.
• Define, document and enforce operational procedures and SLAs; provide technical guidance and training to NOC/Support engineers.
• Prepare operational follow-ups and performance reviews to identify recurring faults and opportunities for process improvement.

Senior Network Engineer - REDtone Digital Services - Karachi, Pakistan

(2024-01 - 2024-12)

• Managed nationwide IP routing infrastructure using BGP, OSPF, iBGP, eBGP, static routing and VRF.
• Engineered inbound/outbound traffic using BGP attributes including local preference, AS-path prepending and PBR.
• Configured and maintained Cisco, Huawei, H3C, MikroTik and FortiGate infrastructure across core, aggregation and access layers.
• Designed and maintained resiliency using RSTP, MSTP, LACP, vPC, Flex Links, IP SLA and stack redundancy.
• Configured ACLs, firewall policies, NAT and VDOMs to improve security and traffic control.
• Led vendor/upstream escalations, fault isolation and end-to-end resolution for critical incidents.
• Provided L2/L3 troubleshooting for corporate, consumer and DHCP services.
• Managed SolarWinds, PRTG and Cacti monitoring platforms and maintained automated configuration backups using RANCID and SolarWinds.
• Supported VMware vSphere, Linux/Windows virtual machines, Veeam backups and Sangfor cloud infrastructure.

Engineer, Data NOC - REDtone Digital Services - Karachi, Pakistan

(2021-10 - 2023-12)

• Monitored and maintained nationwide IP network infrastructure across core, aggregation and access layers.
• Performed proactive network performance monitoring using SolarWinds, PRTG and Cacti.
• Configured and troubleshot Cisco, Huawei, H3C, MikroTik, FortiGate firewalls and GPON OLTs.
• Provided L2 troubleshooting and coordinated with field teams, vendors and third parties for fault resolution.
• Supported network upgrades, migrations and infrastructure changes while maintaining service continuity.
• Maintained device backups and supported IP PBX operations.

Shift Lead – Customer Support - Optix Pakistan Private Ltd.

(2019-01 - 2021-12)

• Led customer support operations, handled escalations and monitored ticket aging and service response performance.
• Coordinated support agents, shift rosters and timely customer/internal email responses.
• Managed technical complaints and escalations while maintaining service quality.

Technical Customer Support Executive - Optix Pakistan Private Ltd.

(2018-01 - 2019-12)

• Provided technical support through calls, email and WhatsApp for broadband and IPTV customers.
• Performed Huawei GPON OLT configuration and backend troubleshooting while supporting field engineers.
• Resolved customer-impacting faults using structured troubleshooting and escalation procedures.

Bachelor of Commerce - University of Karachi (2019)

F.Sc. Pre-Engineering - Govt. Superior Science College (2017)

SSC - Computer Science - Education Trust Nasra Higher Secondary School (2015)