Muhammad Umair

Customer-focused professional with a background in food service, seeking an entry level role in banking sector. Experienced in exceptional service delivery, managing tasks efficiently, and handling administrative duties. Ready to apply strong interpersonal skills to enhance customer experiences and support a positive branch environment.

Sous Chef - Cakes and Bakes Pvt Ltd - Lahore, Pakistan

(2024-04)

Worked in fast-paced retail bakery environment. Leading the team and educating them about food safety standards and SOPs and end-of-day kitchen closing, including deep cleaning of equipment, workstations, and storage areas. Monitored ingredient usage graming, shelf life, and kitchen inventory to minimize waste.

Visiting 4 to 5 branches for inspections, checking product expiry dates, monitoring food quality, and conducting taste checks to ensure standards are maintained. Provided excellent customer service when interacting with guests during special requests or dietary restrictions inquiries. Adapted quickly to new recipes, techniques, and equipment changes within the kitchen environment.

Assisted management with ordering of raw materials, ingredients, and kitchen supplies.

Chef - Jalal Sons - Lahore, Pakistan

(2022-01 - 2024-02)

I worked in the Live Baking and Bakery Operations department, where I gained hands-on experience in food preparation, live baking operations, customer service, and food safety management. My responsibilities included preparing bakery and Fast Food items such as Chicken Patties, Chicken Bread, Making a live Pizza, Fried Items and handling live baking counters, maintaining hygiene and food safety standards, monitoring inventory and expiry dates, and coordinating and SOP'S with kitchen staff, and ensuring smooth daily operations during peak hours.

Kitchen Supervisor - Hi 5 Restaurant - Lahore, Pakistan

(2018-08 - 2020-08)

Operate cooking equipment such as deep fat fryer, hot plate, grill machine, dough mixing machine, pizza ovens and burgher toaster. Making of dishes including chicken pasta, chicken pieces, chicken wings, chicken shawarma, zinger paratha roll, chicken and beef patties. Perform well as a team and as an individual and implement corrective action to resolve the concerns. Controlling food costs and inventory management to ensure profitable branch operations.

Kitchen Assistant - Pizza Hut Lahore - Lahore, Pakistan

(2016-01 - 2018-03)

Provided excellent customer service by greeting customers, seating and meeting quality expectations. Presenting Menu, updating guests and Menu, up selling and meeting daily sales target. Food preparation including pizza dough and pizza baking, pasta, sandwiches and salad Maintained high-quality food preparation standards, adhering to company guidelines for safety, cleanliness and timely delivery of service. Worked at front counter, kitchen and drive-thru areas.

Diploma - Culinary Arts, Baking And Pastry - College of Tourism and Hotel Management Lahore(Cothm) (2025 - 2025)

Intermediate/A-Level - PRE ENGINEERING - Punjab Board of Technical Education Lahore (2018 - 2018)

Diploma - Microsoft Office 2013 - TEVTA (2017 - 2017)