Muhammad Umar

SAP SuccessFactors and HCM professional with hands-on functional experience across Learning Management System (LMS), Performance & Goals Management (PMGM), and exposure to Employee Central and Recruiting Management (RCM). Currently delivering live onsite support for SAP SF LMS at Oil & Gas Development Company Limited (OGDCL), covering configuration, content integration (SCORM/AICC/xAPI), learning path design, role-based permissions, and end-user training. Prior project exposure to SAP HCM configuration and testing.

Skilled in requirement gathering, UAT support, stakeholder coordination, and documentation, with a strong foundation in HR business processes and SAP best practices.

SAP SuccessFactors Consultant - Oil & Gas Development Company Limited (OGDCL) - Onsite

(2024-01)

• Configured SAP SF LMS to align with the client's organizational learning strategy and compliance requirements.
• Integrated SCORM, AICC, and xAPI content formats to enhance e-learning compatibility.
• Designed learning paths and curricula to support structured learning experiences.
• Implemented Role-Based Permissions (RBP) to manage system access and administrative controls.
• Conducted requirement-gathering sessions, solution design discussions, and client workshops.
• Delivered end-user training sessions and authored user manuals and SOPs.
• Managed stakeholder communication and progress reporting throughout the engagement.

SAP SuccessFactors Consultant - Fauji Group of Companies

• Configured SAP SF Performance & Goals templates, including goal plans, review forms, and development plans.
• Set up rating scales, competencies, and automated notifications to support the performance cycle.
• Managed workflows for goal setting and performance reviews.
• Prepared test cases and supported business users during User Acceptance Testing (UAT).

SAP HCM Consultant (Project-Based)

(2021-06 - 2021-09)

• Supported SAP HCM training and project tasks under senior consultant supervision.
• Developed test scripts and supported data validation processes.
• Contributed to business requirement collection and documentation.
• Assisted in solution design and configuration in line with SAP best practices.

Phone Banking Support Officer

(2017-06 - 2019-03)

• Delivered frontline customer support ensuring adherence to service and product standards.
• Maintained strong service-level performance through effective communication.
• Escalated and resolved complex customer issues in a timely manner.

Master's - Human Resource Management - Virtual University of Pakistan

Bachelor's Degree - University of the Punjab