Muhammad Usama

I hold a Bachelor's degree in Computer Science from PMAS University and am passionate about building a career in Artificial Intelligence. I am committed to applying my technical knowledge, communication abilities, and customer service expertise to contribute effectively within a dynamic organization. Eager to continuously learn and grow, I strive to deliver innovative solutions, create value for the organization, and advance my professional career.

Customer Service Representative (Medicare Campaign) at Mars BPO (2025-01 – Present)

• Worked as a Fronter in the Medicare campaign, supporting U.S. customers.
• Handled inquiries, resolved concerns, and maintained customer satisfaction.
• Developed strong communication, listening, negotiation, and problem-solving skills.

Data Science Intern at Elevvo company, Taraz technologies (2024-01 – 2024-03)

• Performed data cleaning, preprocessing, and exploratory data analysis (EDA) using Python and its libraries such as Pandas and NumPy.
• Performed data visualization using libraries such as Seaborn, Matplotlib, and Plotly to identify patterns and trends.
• Collaborated on real-world datasets to generate insights, make predictions on unseen data.
• Developed machine learning models for prediction tasks, evaluated performance, and tested models on unseen data.

Bachelor of Computer Science in Computer Science – PMAS UNIVERSITY (2021 – 2025)

Intermediate in Computer Science in Computer Science – KALAR KHAR SCIENCE COLLEGE (2019 – 2021)