Muhammad Usama Yasin

I'm Usama Yasin, a BS Economics graduate with over 3 years of experience in the BPO industry. I thrive in fast-paced environments where communication, teamwork, and adaptability are key. My background has strengthened my problem-solving, customer engagement, and analytical skills, allowing me to deliver exceptional service and results. I'm passionate about continuous growth and eager to apply my experience and drive to new professional challenges.

Computer Operator - Sadaqat Textiles - Faisalabad

(2026-06 - 2026-07)

• worked as computer operator in Finishing Department.
• As a computer operator, have to do entries of all lots and have to keep status of everything updated on system.
• Also assist helpers and machine operators with reports, attendance issues and inventory concerns chat support representative - Vortex Gaming Solution - Lahore

(2025-11 - 2026-04)

• worked as chat support representative for USA online Gaming Apps
• Handle online chats through meta workspace and assist customers with accounts concerns, deposits and redeems.

Sales Dispatcher - Momentum Trans LLC - Lahore

(2025-08 - 2025-09)

• Managed client relationships and secured new transportation contracts through outbound sales calls, email marketing, and referrals.
• Coordinated daily dispatch of trucks across multiple routes, optimizing loads and delivery schedules.

Sales Representative – AT&T Mobility (Outbound Promotions) - US Communications - Lahore

(2025-07 - 2025-08)

• Conducted outbound calls to promote AT&T mobile and internet services to potential customers in the U.S. market.
• Handled customer objections professionally and maintained a positive brand image for AT&T.

Customer Support Representative - MindBridge Private Limited - Lahore

(2022-05 - 2025-06)

• Worked as CSR Customer care Agent for Mindbridge International project Talabat Customer care and Foodpanda Customer Support and Also Worked as Agent for Dispatcher in Mindbridge International Project Talabat Ride support

BS - Economics - University of Gujrat (2017 - 2021)

FSc - Pre-Engineering - FG Inter College, Mangla Cantt (2015 - 2017)