Muhammad. Usama

Seeking a fulfilling position as System Engineer and Support Engineer of all It Needs that offers growth opportunities and allows me to utilize my leadership skills and experience.

IT Support Engineer at Ghandhara Tyre & Rubber Company Limited (GTR) (2026-02 – Present)

• L1/L2 Technical Support: Providing Tier 1 & Tier 2 support to all departments, resolving hardware, software, user access, and internet issues.
• Active Directory Management: Administering Active Directory user accounts, password resets, group memberships, and Group Policy Objects (GPOs).
• SAP User Management: Handling SAP administration including SU01 user creation, FMCG modules, and IW21 notification tracking.
• System & Endpoint Deployment: Installing and configuring laptops, desktop PCs, industrial PCs, network/USB printers, scanners, and software applications.
• OS & Virtualization Management: Deploying and maintaining Windows Client OS (7/8.1/10/11), Windows Server, VMware ESXi.
• Network & Cabling Infrastructure: Troubleshooting LAN/WAN connectivity, managing VPNs, and handling physical cabling.
• Remote Support Tools: Delivering prompt remote technical assistance to users using AnyDesk, TeamViewer, and Screen Connect.
• Video Conferencing Systems: Configuring, managing, and troubleshooting enterprise video conferencing platforms including Zoom, Microsoft Teams, and Google Meet.
• Endpoint Security Management: Managing Kaspersky Enterprise Antivirus updates, malware scanning, and endpoint protection policies across workstations.
• IT Asset Management: Tracking, auditing, and updating IT stock inventory and hardware/software asset records.
• Surveillance System Operations: Managing, monitoring, and maintaining CCTV cameras and NVR/DVR security surveillance systems.

IT Officer at Premium Textile (2024-10 – 2026-02)

• Provide first-level IT support to staff across all departments.
• Troubleshoot and resolve hardware issues including printers, scanners, and PCs.
• Install, configure, and maintain software applications.
• Monitor, manage, and support network operations.
• Diagnose and resolve LAN/WAN issues; configure and maintain switches, routers, and connectivity.
• Assist users with internet and system access problems.
• Install, configure, and maintain network devices and cabling infrastructure.
• Deploy, configure, and manage operating systems (Windows 7/8/10, Windows Server 2003, VMware ESXi, vSphere).
• Manage and support video conferencing systems.
• Provide remote IT support to users when required.
• Maintain and update IT stock and asset records.
• Perform camera monitoring and management for security systems.
• Deliver SAP Basis support including installation, user logon creation, VPN connectivity, and troubleshooting.

Networking & IT Support at Polani Global Technologies GMT (2024-01 – 2024-09)

• Provided hardware troubleshooting and maintenance support
• Delivered software support for Saber, Pioneers, and Galileo applications
• Managed user administration and login credentials
• Performed Windows installation, driver configuration, and user account setup
• Monitored ISP services and uplink performance
• Ensured stable LAN connectivity and troubleshooting
• Delivered first-level technical support to end-users
• Maintained and updated IT inventory records
• Configured and supported VoIP systems

Bachelor of Science in Information Technology – Shaheed Benazir Bhutto University SBA, Sindh (2023)

Intermediate in Pre-Engineering – Board of Intermediate & Secondary Education Hyderabad Sindh (2019)

Matriculation in Science – Board of Intermediate & Secondary Education Hyderabad Sindh (2017)