Muhammad Usman

Customer service, admissions and administrative professional with experience in email support, tele-admissions, school administration, and team management. Skilled in customer query resolution, admissions coordination, staff and activity management, and maintaining accurate records. Self-motivated, honest, and focused on delivering high-quality service and team results.

Administrative Support - Kashmir High School

(2018-03)

• Worked in an administrative role covering staff coordination, admissions, and tele-admissions activities for the school.
• Coordinated and managed teaching and support staff activities, and monitored student attendance and discipline.
• Handled admissions-related tasks, including tele-calling for admissions and fee follow-ups.
• Handled and resolved parent complaints and queries, and oversaw fee collection and administrative records.
• Used MS Office (Excel, PowerPoint) regularly for record-keeping, reporting, and presentations.

Email Support Executive - Mindbridge Pvt. Ltd.

(2018-12 - 2019-07)

• Handled customer queries via email in line with company policies and service quality standards.
• Assisted customers through professional email communication and support channels.
• Took on team management responsibilities, promoting a self-motivated and honest work approach within the team.
• Provided accurate information and timely resolution to customer concerns.

B.Com - NCBA&E (2017)

I.Com (Intermediate) - BISE Lahore (2015)

Matriculation - BISE Lahore (2013)