Mujtaba Ishaq

Dynamic and results-oriented professional with over 15 years of progressive experience in management, sales, customer service, and operations across various industries, including travel, tourism, and hospitality. Skilled in driving revenue growth, improving operational efficiency, and fostering long-term client relationships. Adept at leading teams, designing strategies, and implementing innovative solutions to enhance business performance.

Seeking to leverage expertise in a senior hotel management role.

Director Sales – Marketing and Selling - MASARAT GROUP

(2022-10)

• Developed and executed dynamic sales strategies, achieving a 30% year-over-year increase in revenue and consistently surpassing organizational targets.
• Cultivated high-value client relationships, driving a 25% rise in repeat business through exceptional service delivery and tailored solutions.
• Drafted comprehensive sales reports and presented key insights to leadership.
• Led the design and implementation of employee training programs, enhancing team productivity and boosting sales efficiency by 40%.
• Conducted in-depth market analysis to refine pricing strategies and identify growth opportunities, resulting in a 20% expansion of the customer base.
• Conduct Business Activity at Pakistan Travel Mart in Karachi & Islamabad.

Customer Support and Operations Manager – Marketing and Selling - EMENAC INCORPORATION PRIVATE LIMITED

(2021-11 - 2022-10)

• Oversaw daily operations, ensuring timely resolution of customer queries and complaints.
• Improved customer retention and satisfaction through exceptional service delivery.
• Developed and implemented workflows to streamline complaint management and refunds.
• Supervised teams to achieve organizational goals and maintain high service standards.

Selling and Distribution Manager – Marketing and Selling - BLESSED ENTERPRISES

(2019-09 - 2020-07)

• Managed franchise targets, ensuring alignment with corporate policies and goals.
• Delivered training to staff on business policies, enhancing team productivity.
• Established and maintained strong client relationships to drive sales growth.
• Collaborated with senior leadership to develop strategies for revenue optimization.
• Championed cross-functional collaboration between sales, marketing, and operations teams to ensure seamless execution of strategic initiatives.
• Developed and executed promotional campaigns, boosting customer engagement and achieving a 30% increase in brand visibility.

Assistant Manager Sales – Marketing and Selling - YUGO.PK

(2018-09 - 2019-03)

• Handled client inquiries and converted them into bookings to boost sales.
• Coordinated with hotel vendors and agents to fulfill client requirements effectively.
• Developed promotional packages to increase group bookings and event hosting.
• Maintained updated knowledge of market trends to meet client needs proactively.

Assistant Manager Sales – Marketing and Selling - MEEZAB GROUP

(2017-09 - 2018-08)

• Strengthened relationships with hotel vendors and B2B agents, increasing profitability.
• Conducted market research to identify new business opportunities.
• Designed special packages for group bookings, enhancing occupancy rates.
• Ensured seamless collaboration between clients and vendors to deliver exceptional service.

Reservation and Ticketing Officer – Marketing and Selling - KARWAN-E-GHAFOOR

(2015-10 - 2017-08)

• Developed annual ticket sales plans and monitored progress against targets.
• Promoted events and increased attendance through strategic marketing efforts.
• Established group sales relationships to optimize revenue streams.
• Maintained accurate financial records for ticketing and sales activities.

Marketing Manager – Marketing and Selling - ITTFAQ TRAVEL AND TOURISM

(2009-04 - 2015-08)

• Marketed and sold travel packages to diverse clientele.
• Managed budgets, financial records, and operational workflows efficiently.
• Liaised with airlines and hotels to ensure seamless booking and scheduling.
• Monitored market trends and competitor activity to maintain competitive rates.

Master of Commerce - Hailey College of Commerce, University of the Punjab

Bachelor of Commerce - Hailey College of Commerce, University of the Punjab

Intermediate and Matriculation - BISE Lahore