Muqadas Sehar

High-performing E-Commerce Operations & Customer Support Specialist with 3 years of hands-on experience scaling online store workflows, managing 200+ Shopify product listings, and maintaining a 95% inquiry resolution rate. Expert in catalog optimization, size chart configuration, and inventory control. Proven track record of reducing stock discrepancy errors by 20% and driving repeat customer purchases while completing a Bachelor of Business Administration.

E-Commerce & Customer Service Specialist - FBExpress Online Clothing Store - Islamabad, Pakistan

(2023-01)

• Catalog Management: Successfully created, updated, and optimized 200+ Shopify product listings, including detailed descriptions, variant configurations, and custom size charts to improve product accuracy.
• Customer Support & Order Fulfillment: Achieved a 95% resolution rate on over 30 daily customer inquiries, ensuring seamless order processing and fostering consistent repeat sales for the e-commerce platform.
• Inventory & Workflow Efficiency: Streamlined daily backend catalog updates and stock management across 10+ product collections, reducing stock discrepancy errors by 20%.

Bachelor of Business Administration - Business Administration - Quaid-i-Azam University (2028-12)

Higher Secondary School Certificate - F.Sc - Federal Board (2025-12)

Secondary School Certificate - Matriculation - Federal Board (2022-12)