Muqaddas Ahmed

Dynamic and goal-oriented professional with a strong background in customer communication, active listening, and relationship management. Proven track record of building rapport, understanding client requirements, and delivering tailored solutions persuasively. Adept at handling high-volume customer interactions, utilizing digital tools, and driving customer satisfaction.

Eager to leverage exceptional interpersonal skills and tech-savviness to excel as a Sales Representative and boost company revenue.

Customer Experience & Sales Specialist at Online Client Services (2022-01 – Present)

Remote position engaging directly with international clients.

• Engaged directly with international clients to identify specific requirements, deliver customized solutions, and ensure high satisfaction.
• Leveraged digital channels and social media tools for outreach, client retention, and brand promotion.
• Monitored client engagement metrics and refined interaction strategies to consistently drive long-term account retention.

Client Relations & Engagement Officer at Wisdom House / Aalam House (2018-01 – 2022-12)

• Customer Relationship Building: Conducted regular consultations with key stakeholders, managing inquiries, resolving concerns, and maintaining positive ongoing relationships.
• Persuasive Presentations: Delivered engaging presentations to groups, tailoring messages to highlight key features and value propositions effectively.
• Conflict Resolution & Retention: Employed proactive problem-solving strategies to ensure high retention rates and client satisfaction.
• Program Management: Organized structured, value-driven initiatives to drive participant conversion and continuous account enrollment.

MSc Degree – Punjab University, Lahore (2019-01 – 2021-12)

BSc Degree – Wisdom Degree College (2016-01 – 2018-12)