Chat & Email Support Representative at TRICON (2021-02 – 2021-12)
CARLCARE- International and Global Campaigns
- Provided multichannel support (live chat, email, phone) to customers worldwide for electronic devices from brands like Tecno, Infinix, Oraimo, and Itel.
- Resolved customer inquiries, technical issues, and concerns in a timely and professional manner. Utilized CRM software to manage customer interactions, track issues, and maintain accurate records.
- Demonstrated strong problem-solving skills, product knowledge, and communication expertise to ensure customer satisfaction and loyalty
Chat & Email Support Representative at Taskaler (2021 – 2023-04)
QUIZ (UK based) - Clothing Campaign
- Provided exceptional customer service via live chat and email, resolving customer inquiries and concerns in a timely and professional manner
- Assisted as a Virtual Assistant, uploading customer reviews, responding to social media messages, and performing various administrative tasks
- Utilized Zendesk, Teams, and AURA to manage customer interactions, track issues, and maintain accurate records
- Successfully managed QUIZ's Trustpilot account, ensuring timely responses to customer reviews and maintaining a positive online reputation
Virtual Assistant / Team Lead at AJ Sells (2024 – Present)
- Managed customer support for multiple e commerce platforms, including Shopify, Amazon, and eBay, ensuring timely and professional responses to customer inquiries.
- Successfully maintained and improved Trustpilot ratings for various Shopify stores through proactive review management and customer engagement.
- Created and scheduled social media posts to drive customer engagement and promote brand awareness.
- Collaborated with teams using Teams and Freshdesk to ensure seamless communication and issue resolution
- Promoted as Team Lead after 6 months of joining
Dispatcher and Chat Support Representative at Mind Bridge (2023 – 2024-05)
TALABAT (UAE based) Food Dispatching Campaign
- Coordinated timely food deliveries, connecting customers with restaurants and drivers through Talabat's menu app.
- Utilized POS (Point of Sale) system to track orders, manage delivery status, and ensure seamless customer experience
- Provided exceptional customer service, resolving delivery issues and addressing customer concerns in a professional and courteous manner
- Collaborated with restaurants and drivers to optimize delivery routes, reduce delays, and improve overall delivery efficiency.
