Naeem Syed

Telecommunication Engineering graduated from UET Mardan with hands on experience as a NOC Engineer at PTCL Islamabad. Technically proficient in Network Security and Cisco IOS Essentials, with certifications from Cisco, Packt. Proven expertise in real time network monitoring, Layer 2/3 troubleshooting, and fault management within high pressure NOC environment. Committed to ensuring network uptime and leveraging advanced networking skills to drive operational excellence in the telecom industry.

NOC Engineer - PTCL - Islamabad

(2024-10 - 2026-01)

• Monitoring real time network health and performance across the North Zone.
• Escalating critical fiber outages and network faults to fields teams for rapid resolution.
• Performing first-level troubleshooting for IP and core network alarms
• Managing trouble tickets via service now CRM to ensure strict SLA compliance.

Network Support Engineer Intern - PTCL - Islamabad

(2024-06 - 2024-08)

• Worked on resolving customer complaints related to network issues
• Assisted in monitoring and troubleshooting IP networks and Fiber optics
• Gained hands on experience with Tools/Hardware, routers, switches

Bachelor of Science - Telecommunication Engineering with Honours - University of Engineering & Technology, Mardan (2020-10 - 2024-06)

Intermediate (Higher Secondary School) - Pre-engineering - Iqra School & College Hoti Mardan (2015-10 - 2017-08)

Metric (Secondary School) - Science - Iqra School & College Hoti Mardan (2013-08 - 2015-06)