Nafay Rao

Motivated and customer-focused individual with strong English communication and interpersonal skills. Able to handle customer inquiries professionally, resolve issues efficiently, and deliver excellent service in a fast-paced environment. Quick to learn, adaptable, and committed to achieving team and performance goals.

Rider Support Specialist at Mindbridge (2025-08 – 2025-12)

During my tenure at Mindbridge Lahore within the Talabat campaign, I served as a vital link in the logistics chain as part of the Rider Support Program. In this role, I managed high-volume support operations by resolving complex rider queries through both telephonic communication and live chat platforms. I was responsible for troubleshooting real-time delivery hurdles, payment discrepancies, and technical app issues, ensuring that the fleet remained operational and efficient.

By maintaining a balance between empathy and problem-solving, I consistently reduced average handling times while navigating a high-pressure environment. This experience sharpened my ability to multitask, utilize CRM tools effectively, and provide professional, solution-oriented service to a diverse range of stakeholders.

Bachelor of Computer Science in Computer Science – University of Management and Technology (UMT) Lahore Campus (2023 – 2027)

FS.c Intermediate Studies in Intermediate Studies – District Public School & College (DPS) (2021 – 2023)

Matriculation Studies in Matriculation – District Public School & College (DPS) (2021 – 2021)