Nafeesa Arshad
Customer Service Associate– Revolut
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About
Detail oriented E-commence professional with hands-on experience in Amazon Wholesale and Amazon Seller Central operations. Expertise in inventory control, pricing management, order fulfillment, and performance monitoring in line with Amazon policies. Proven ability to manage catalogs, resolve account issues, coordinate with vendors, and enhance sales performance through data-driven insights. Strong analytical skills with a clear focus on Amazon’s customer-centric, results-driven environment.
Experience
Customer Service Associate– Revolut - Mindbridge Pvt. Ltd.
(2026-01 - 2026-10)
Responsibilities
- Processed offline warrants, tax orders, and bailiff requests.
- Verified legal documents and ensured regulatory compliance.
- Applied account restrictions based on legal enforcement orders.
- Managed legal cases within defined SLAs.
- Escalated complex cases to Compliance and Operation steams.
- Maintained accurate case records and customer data.
- Ensured compliance with AML,KYC, and GDPR requirements.
- Delivered high-quality customer support through chat and email.
Amazon Wholesale Operations Coordinator(Canada Marketplace) - S3 growth by enablers
(2025-09 - 2025-12)
Internship (Hands on experience)
- Assisted in Amazon whole sale operations for the Canada marketplace.
- Conducted product sourcing and supplier communication.
- Evaluated wholesale opportunities using Keepa, Seller-sprite, Helium and Marketplace analysis.
- Managed order processing, inventory updates, and documentation.
- Handled daily operational tasks to support the Amazon store workflow.
Amazon course - Ansitech - Faisalabad, Pakistan
(2025-05 - 2025-08)
- Reorder management: Creating reorders, placing reorders.
- Invoice Management: Managing the invoices against the orders.
- Repricing
- Warehouse Coordination: Coordinating with the warehouse team for smooth operations.
- Amazon cases: Creating and managing Amazon cases.
- Listing and ungating.
Customer Service Representative - Al Ain Business Center - Dubai, UAE
(2023-11 - 2024-06)
- Assisted customers with visa-related inquiries.
- Reviewed and verified official documents.
- Provided guidance regarding immigration policies.
- Delivered timely and accurate client support.
Student Counsellor - Northwestern Polytechnical University - China
(2020-09 - 2023-08)
International Student Ambassador (Remote)
- Supported prospective students with admissions.
- Helped with online orientations and webinars.
- Assisted cultural and academic integration.
Education
MSc - Chemistry - Government College University, Faisalabad (2017 - 2019)
Bachelor of Science - Islamia University, Bahawalpur (2014 - 2017)
Intermediate - Pre-Medical - Haroonabad Science College (2012 - 2014)
Matric - Science - Govt. Girls High School (2010 - 2012)
