Narin Nadeem

Analyzed 18,000+ e-commerce orders across 17+ branches using Excel and Power BI to identify delivery bottlenecks, branch performance trends, and operational KPIs. Consolidated data from 4+ operational sources and developed 2 interactive Power BI dashboards, improving reporting efficiency and enabling data-driven decision-making for the E-Commerce team. Reviewed 1,800+ customer reviews and feedback records, identifying recurring service issues and presenting actionable recommendations to improve delivery operations and customer experience.

E-Commerce Operations Intern at Dunkin' Pakistan (2026-06 – 2026-07)

• Analyzed 18,000+ e-commerce orders across 17+ branches using Excel and Power BI to identify delivery bottlenecks, branch performance trends, and operational KPIs.
• Consolidated data from 4+ operational sources and developed 2 interactive Power BI dashboards, improving reporting efficiency and enabling data-driven decision-making for the E-Commerce team.
• Reviewed 1,800+ customer reviews and feedback records, identifying recurring service issues and presenting actionable recommendations to improve delivery operations and customer experience.
• Redesigned 2 customer feedback systems (dine-in and delivery) and digitized 2 mystery shopping evaluation forms for Dunkin' and Pie Guys, standardizing data collection and improving the quality of operational insights.
• Conducted end-to-end analysis of order fulfillment across 17+ branches, tracking preparation, dispatch, and delivery performance to identify process gaps and support operational improvement initiatives.

LLM Trainer at Turing (2026-03 – 2026-06)

• Evaluated Large Language Model (LLM) responses via structured human feedback to benchmark model accuracy, clarity, and factual alignment.
• Developed targeted test cases using prompt engineering methodologies to conduct edge case testing and identify potential behavioral biases.
• Orchestrated end-to-end AI quality assurance procedures, verifying data reliability and ensuring alignment with strict baseline response metrics.

BS in Computer Science – Institute of Business Administration (IBA) Karachi (2023-08 – 2027-05)