Naser Abbas
Customer Service Excuetive & I.T Support
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About
As Dedicated IT and Administration professional with over 20 years of experience in operations supervision, IT coordination, inventory control, and audit compliance. Proven ability to create department rosters, maintain training records for ISAGO audits, and lead teams under pressure. Seeking to apply technical and administrative expertise in a software house environment. Let's achieve together.
Experience
Baggage Services Supervisor at Air Arabia (2007-11 – Present)
Supervised daily arrival operations and shift management with focus on process efficiency. Created and managed rosters for all departments. Maintained training records for ISAGO compliance.
- Created and managed weekly/monthly rosters for all departments to ensure optimal staff coverage during peak hours
- Maintained and updated training records for all department staff as per ISAGO compliance standards
- Prepared training documentation and evidence files for internal and external ISAGO audits
- Coordinated with department heads to schedule refresher courses and mandatory safety trainings
- Ensured all training records were audit-ready with proper sign-offs, dates, and validity tracking
- Used MS Excel and database tools to track staff certifications and renewal deadlines
- Supervised daily arrival operations and shift management with focus on process efficiency
- Used airline baggage handling software (World-Tracer), (Haqiba), (Altea DCS) and maintained digital compliance records
- Analyzed safety and operational data using MS Excel and reporting tools
- Coordinated with IT, operations, and ground handling departments for smooth workflows
- Prepared and presented shift performance reports to management
- Investigated incidents and implemented corrective actions
- Handled passenger issues, including high-profile cases
- Ensured policy enforcement and documented discrepancies for audit trails
Inventory Controller & IT Coordinator at Dawar Al Falah Trading & Retail Company L.L.C (2004-04 – 2007-10)
Managed computerized accounting systems and POS software for daily store operations. Performed system troubleshooting and basic IT support. Maintained inventory databases and generated reports.
- Managed computerized accounting systems and POS software for daily store operations
- Performed system troubleshooting and basic IT support
- Maintained inventory databases and generated monthly/quarterly stock reports
- Coordinated with suppliers and maintained digital procurement records (POs, invoices, returns)
- Conducted physical and cycle counts with data entry accuracy
- Resolved database issues and reported IT irregularities to management
Hardware Technician at Mubashir Computers (2003-03 – 2004-04)
Assembled, repaired, and installed computer systems. Provided end-user troubleshooting and desktop support.
- Assembled, repaired, and installed computer systems
- Provided end-user troubleshooting and desktop support
- Maintained documentation for hardware and software testing
- Analyzed client requirements and implemented basic software solutions
Education
Intermediate – Ghulaman-e-Abbas College (2001 – 2003)
