Baggage Services Supervisor at Air Arabia (2007-11 – Present)
Supervised daily arrival operations and shift management with focus on process efficiency. Created and managed rosters for all departments. Maintained training records for ISAGO compliance.
- Created and managed weekly/monthly rosters for all departments to ensure optimal staff coverage during peak hours
- Maintained and updated training records for all department staff as per ISAGO compliance standards
- Prepared training documentation and evidence files for internal and external ISAGO audits
- Coordinated with department heads to schedule refresher courses and mandatory safety trainings
- Ensured all training records were audit-ready with proper sign-offs, dates, and validity tracking
- Used MS Excel and database tools to track staff certifications and renewal deadlines
- Supervised daily arrival operations and shift management with focus on process efficiency
- Used airline baggage handling software (World-Tracer), (Haqiba), (Altea DCS) and maintained digital compliance records
- Analyzed safety and operational data using MS Excel and reporting tools
- Coordinated with IT, operations, and ground handling departments for smooth workflows
- Prepared and presented shift performance reports to management
- Investigated incidents and implemented corrective actions
- Handled passenger issues, including high-profile cases
- Ensured policy enforcement and documented discrepancies for audit trails
Inventory Controller & IT Coordinator at Dawar Al Falah Trading & Retail Company L.L.C (2004-04 – 2007-10)
Managed computerized accounting systems and POS software for daily store operations. Performed system troubleshooting and basic IT support. Maintained inventory databases and generated reports.
- Managed computerized accounting systems and POS software for daily store operations
- Performed system troubleshooting and basic IT support
- Maintained inventory databases and generated monthly/quarterly stock reports
- Coordinated with suppliers and maintained digital procurement records (POs, invoices, returns)
- Conducted physical and cycle counts with data entry accuracy
- Resolved database issues and reported IT irregularities to management
Hardware Technician at Mubashir Computers (2003-03 – 2004-04)
Assembled, repaired, and installed computer systems. Provided end-user troubleshooting and desktop support.
- Assembled, repaired, and installed computer systems
- Provided end-user troubleshooting and desktop support
- Maintained documentation for hardware and software testing
- Analyzed client requirements and implemented basic software solutions
