Natasha Nasir

To seek excellence in profession, growth in career through optimum utilization of skills, experience and potential for achieving strategic business objectives of reputable organization also deliver quality, leadership excellence, proven resource maximization methodology, innovative optional efficiency, and cost reductions. I'm a self-motivated individual, who is able to perform well under pressure and who can bring to table solid capabilities in areas such as enhancing robust controls, implementation of risk preventive measures and strong governance. I am excellent at interfacing with stakeholders at all management levels, to ensure organizational goals are attained by all efforts.

Supervisor Customer Care Centre at SA Garden (2020-02 – Present)

Currently working for SA Garden as Supervisor Customer Care Centre. In this capacity I am responsible for the following activities:

• Assist to Project Manager in hiring of the staff, initial screening of profile, coordinating the interviews and collection of interview evaluation forms.
• Supervise the call center team of 5 members, ensure daily briefing to team, onboard team on any new product and service, collection of data and share the analysis with Project Manager
• Arrange to resolve the customer queries, attract new customer and provide detail information.
• Manage the monthly installments plan of customer and response customer queries related to their installment plan. Remind customers in case of delay in payments.

Customer Relationship Officer (CRO) at JS Bank (2017-10 – 2019-09)

Having versatile experience in JS bank serving as Customer Relationship Officer(CRO). In this capacity I am having the experience of all branch banking but specialized in below mentioned areas.

• Liaison between the customer and bank to open new account. Extend support to customer to arrange all the required information and then punch the information in Banking system to open account. I have added 500 new customer, open their accounts and ensure activation of all the services like Cheque Books, ATM Cards, Credit Cards and online applications.
• Ensure the source of income of customer and validate the sources as well, as per guidelines of statement bank of Pakistan.
• Ensure to resource all the trouble shoots related to account activation, update customer profiles like email IDs, postal address etc.
• Response customer queries, support to issue bank statements, Bank drat etc.
• Tracking all the actives like activation of cheque books, delivery of cheque books

Bank Assurance Sales Officer at SONERI BANK LTD (2016-05 – 2017-06)

During the tenure in Soneri Bank LTD. I have served as Branch Service Officer(BSO) and my tasks were to handle branch banking quires but my main job description was to handle and flourish Bancassurance policies. During this tenure I also gained experience in below mentioned fields.

• Managed to sale the life insure and car lease. Attract the customer for deposit, lease and insurance.
• Life insurance deposit upto Rs. 5mm has been achieve as target.
• Car lease worth of Rs.6mm has been sold by me to customer.
• Over all customer support in term of account opening, issuance of bank statements and support in issuance of Bank draft etc.

Master in English Literature – Punjab University (2013 – 2016)

Bachelors in English Literature – Punjab University (2011 – 2012)

HSSC (FA) – Model Town College (2009 – 2010)

SSC (Science) – Model Town School (2007 – 2008)