Nayab Sajid

HIPAA-certified Healthcare Professional with expertise in patient care coordination, medical billing, insurance verification, and EHR management. Experienced in clinical operations, prior authorization processing, and revenue cycle support. Proven track record handling 100+ patient interactions daily while ensuring accurate records, timely communication, and efficient coordination between patients, providers, and insurance teams.

Medical Virtual Assistant at Honest Taskers (2026-06 – Present)

• Coordinated appointment scheduling for multiple provider calendars, confirming availability and reducing scheduling conflicts to keep patient flow on track.
• Performed insurance verification prior to visits, confirming active coverage and benefits to reduce billing inconsistencies and claim denials.

Virtual Healthcare Support Specialist at MedService (2023-12 – 2024-11)

• Verified patient information and insurance details prior to appointments to support accurate billing and reduce claim errors.
• Coordinated and confirmed patient appointments, helping reduce no-shows and improve attendance rates.
• Maintained HIPAA compliance and ensured confidentiality of patient information.
• Analyzed rejected claims using Office Ally to identify denial reasons and executed corrective actions, improving resubmission accuracy and reducing repeat rejections.

Virtual Assistant at Geode AI Solutions (2021-12 – 2023-11)

• Supported student onboarding and course access, guiding new students through enrollment and platform setup.
• Managed calendar scheduling and coordinated sessions to keep programming on track and minimize conflicts.
• Coordinated community engagement and communication via Discord and Slack, supporting timely responses and an organized member experience.
• Prepared reports and maintained spreadsheets using Google Sheets and Microsoft Excel.

Medical Virtual Assistant at MEDVA Launchpad

Internship (Completed)

• Managed electronic health records (EHR) across multiple healthcare systems, ensuring accurate and timely documentation while maintaining HIPAA compliance and patient confidentiality.
• Processed medical billing claims and performed revenue cycle management tasks, utilizing Office Ally platform to submit and track claims efficiently.
• Utilized CoverMyMeds prior authorization software to verify insurance coverage and obtain necessary pre-authorizations for patient care delivery.
• Supported clinical operations through Practice Better platform, improving patient engagement, appointment scheduling, and overall practice workflow.

PA Authorization Specialist at Healthcare Hustlers

Internship (Completed)

• Processed and submitted prior authorization requests to insurance companies, coordinating with healthcare providers to ensure timely approvals.
• Analyzed insurance verification responses and documented authorization details in patient records for clear communication and compliance.
• Collaborated with clinical teams and insurance representatives to resolve authorization denials and improve overall process efficiency.
• Maintained detailed records of all PA requests, approvals, and communications to provide accurate documentation and support quality assurance.

Bachelor of Physical Therapy in Physical Therapy – The University of Lahore (2015-09 – 2021-02)