Guest Relationship Officer (GRO) - Hbox Digital
(2026-01 - 2026-06)
- Served as the primary point of contact for premium guests and corporate clients, delivering a welcoming, professional, and elite front-line experience.
- Managed multi-channel customer inquiries, resolved escalations and grievances promptly, and consistently maintained high customer retention scores.
- Coordinated closely with cross-functional teams to streamline guest service workflows and implement continuous improvement initiatives.
- Maintained rigorous, detailed logs of visitor interactions and feedback trends to provide actionable insights for senior leadership.
Customer Service Representative - ibex. Pakistan
(2024-10 - 2025-11)
- Delivered world-class inbound and outbound customer support, addressing complex account queries, service issues, and technical troubleshooting.
- Maintained exceptional First Contact Resolution (FCR) and Customer Satisfaction (CSAT) metrics in line with strict international campaign KPIs.
- Utilized advanced CRM systems to accurately record, track, and update client profile information and interaction details.
- Demonstrated active listening, empathy, and problem-solving skills under high-pressure scenarios to de-escalate stressful customer situations.
Office Administrator - Apex Petroleum Company
(2023-10 - 2024-09)
- Managed day-to-day office administrative operations, ensuring smooth workflow coordination across all internal departments.
- Supervised front-desk activities, handled incoming/outgoing corporate correspondence, and managed general office inquiries.
- Maintained physical and digital filing systems, corporate registries, and database records with high accuracy and confidentiality.
- Coordinated vendor relations, procurement of office supplies, facilities maintenance, and local logistics support.
Business Development Officer - Capital Movers & Builders (Bahria Town)
(2022-03 - 2023-09)
- Designed and delivered tailored, high-impact project presentations to walk-in and high-net-worth investors.
- Conducted targeted outbound telephonic prospecting campaigns to build a robust pipeline of qualified real estate investment leads.
- Managed core administrative workflows, prioritized inbound corporate requirements, and fostered transparent internal communications.
Receptionist - Growatt Energy (Pvt) Ltd.
(2021-12 - 2022-01)
- Independently managed administrative portfolios, including client communication tracking, internal documentation, and executive approval routing.
- Supervised critical office support operations encompassing supply procurement, transportation coordination, and utility management.
- Maintained immaculate organization of corporate vehicle registries, facility maintenance logs, and front-desk documentation.
