Nida Akbar

UX/UI Designer with 2+ years of professional design experience and an MSc in User Experience & Interaction Design from Glasgow Caledonian University, UK. Skilled in Figma, Adobe Creative Suite, and full-cycle design processes from research and wireframing to high-fidelity prototyping and user testing. Experienced in international work environments including UK financial services.

Seeking to leverage global design expertise and academic credentials within the Pakistani technology and digital product sector.

Customer Service Specialist - Teleperformance (Lloyds Banking Group) - UK

(2024-09 - 2026-02)

• Handled customer dispute resolution for one of the UK's leading banks, operating within strict FCA regulatory compliance.
• Managed end-to-end case tracking using PEGA and ICE enterprise platforms, ensuring accurate documentation.
• Built international professional experience in a high-accountability, client-facing role.

UI/UX Designer - Infiniti Up - Islamabad

(2022-02 - 2022-09)

• Designed mobile and web interfaces using Figma with a focus on usability and accessibility.
• Conducted user research, usability testing, and translated findings into improved UI solutions.
• Worked closely with product managers and developers to align designs with project requirements.

Graphic Designer - Infiniti Up - Islamabad

(2019-12 - 2022-01)

• Created marketing and digital assets across social media, packaging, and print using Adobe Creative Suite.
• Maintained brand consistency across all deliverables and managed multiple concurrent design projects.

Visual Designer (Intern) - Infiniti Up - Islamabad

(2019-09 - 2019-12)

• Developed wireframes and UI mock-ups using Figma and Sketch.
• Participated in user research and accessibility projects as part of the design team.

MSc - User Experience & Interaction Design - Glasgow Caledonian University (2022 - 2023)

BSc - Computer Science - COMSATS University Islamabad (2015 - 2019)