Nida Raheem

IT professional with strong experience in System Engineering, IT Support, and Network & Hosting administration, skilled in managing servers, troubleshooting network and system issues, and delivering efficient technical support across Linux, Windows, and hosting environments. Experienced in WHMCS, cPanel/WHM, DNS management, VPN support, website migrations, and server monitoring tools like PRTG. Currently working as a Team Lead, responsible for supervising support operations, guiding team members, monitoring performance, and ensuring timely resolution of technical issues while maintaining high service quality and system reliability.

A detail-oriented and solution-focused professional committed to improving IT infrastructure performance, minimizing downtime, and providing reliable technical solutions in fast-paced environments.

System Engineer | Team Lead – IT Support at HOSTBREAK WEB TECHNOLOGIES (2025-01 – Present)

• Provided technical support for network and hosting issues, ensuring timely resolution and escalating complex cases.
• Managed support tickets via WHMCS, handling cPanel, domains, hosting, and email-related queries
• Delivered technical support through calls, chats, and ticketing systems, ensuring high customer satisfaction
• Supported VPN connectivity and resolved authentication and remote access issues
• Performed remote troubleshooting using SSH, Telnet, and remote desktop tools
• Configured and managed cPanel/WHM, including FTP, MySQL, PHP settings, and SSL certificates
• Troubleshot website access issues such as domain errors, SSL problems, and redirection failures
• Managed DNS records (A, MX, SPF, CNAME) and monitored email flow and delivery issues
• Handled hosting operations including account provisioning, suspensions, and abuse reports via WHMCS
• Monitored and maintained DHCP servers to ensure consistent IP address allocation
• Diagnosed and resolved network issues related to DNS and DHCP misconfigurations
• Worked on firewall configurations (CSF), host access control, and IP management
• Configured and monitored servers using PRTG (CPU usage, disk space, uptime monitoring)
• Assisted in Linux-based troubleshooting and basic command-line administration
• Provided support for WordPress installations, migrations, and plugin/theme issues
• Tested and validated network configurations before deployment
• Collaborated with system administrators to resolve server-related issues (Active Directory, email, file sharing)
• Maintained proper documentation of issues, root causes, and resolutions for future reference
• Ensured smooth hosting operations while escalating advanced issues when necessary
• Prepared daily reports on team activities, system issues, and resolutions

IT Officer at NATIONAL INSTITUTE OF HEALTH (NIH), NATIONAL HEALTH DATA CENTER (NHDC) (2024-01 – 2025-01)

• Worked with DHIS2 to manage and analyze health data, build custom dashboards, develop DHIS2 event programs, and configure DHIS2 GIS mapping.
• Assisted in creating custom dashboards and reports for health program monitoring.
• Supported automation of data entry and reporting tasks to improve efficiency.
• Managed IT infrastructure and provided technical support for servers, networks, and user systems.
• Performed regular server maintenance, updates, and backups to maintain system security and uptime.
• Assisted in the deployment of new IT projects, ensuring successful implementation and system integration.
• Configured Cisco routers (2900–3900) and Catalyst switches (2960–3750).
• Specialized in Layer 2 protocols including VLAN, RSTP, Ether-channel, and VTP v3.
• Implemented routing protocols: RIP, EIGRP, and OSPF (single area).
• Documented procedures and collaborated with teams to implement IT solutions that support national health data center operations.
• Configured and managed network switches, including VLAN setup and port security.
• Performed routing configuration and troubleshooting to ensure reliable connectivity.
• Carried out password recovery on network devices and resolved access issues.
• Monitored network performance and assisted in identifying and resolving connectivity bottlenecks.

IT Officer at PROSPERITY GROUP, RAW ALPINDI (2023-01 – 2024-01)

• Provide technical support to employees for software, and network issues.
• Troubleshoot and resolve system errors, application failures, and connectivity problems.
• Install, configure, and update computer systems, printers, and other IT equipment.
• Keep an updated inventory of IT assets, software licenses, and maintenance schedules.
• Coordinate with IT vendors and service providers for hardware/software purchases and repairs.
• Ensure regular data backups.

Master's of Computer Science in Computer Science – National University of Modern Languages (NUML), Islamabad (2020-01 – 2022-01)

Bachelor of Computer Science in Computer Science – Punjab College of Excellence, Wah Cantt (2017-01 – 2019-01)

Intermediate in ICS – Base College of Science, Wah Cantt (2014-01 – 2016-01)

Matriculation in SSC – F.G Girls High School, Wah Cantt (2012-01 – 2014-01)