Technical Support Engineer - Itel Energy Pakistan - Lahore, Pakistan
(2026-06)
- Provided technical support for hardware and software systems, achieving a 95%+ customer satisfaction rate.
- Resolved an average of 40–60 technical tickets per day, ensuring timely issue closure within SLA timelines.
- Reduced recurring system issues by implementing root cause analysis (RCA) and preventive maintenance procedures.
- Supported remote and on-site troubleshooting for clients across multiple regions.
- Assisted in integration and testing of new software/hardware releases before deployment.
Manager Technical - Schnell Tech Pvt Ltd - Lahore, Pakistan
(2024-11 - 2026-05)
- Successfully executed multiple solar projects (residential, commercial & industrial) with capacity up to 50MW.
- Managed cross-functional teams ensuring on-time project delivery.
- Take complete ownership of support requests, ensuring prompt and effective resolution.
- Collaborate closely with internal support teams to escalate and resolve complex issues.
- Ensure customer satisfaction by providing timely updates on service status and maintaining clear communication.
Design Engineer - Schnell Tech Pvt Ltd - Lahore, Pakistan
(2024-02 - 2024-10)
- Designed and optimized residential, commercial, and industrial solar PV systems.
- Prepared single line diagrams (SLD), layouts, and technical drawings using AutoCAD/PVsyst/SketchUp.
- Reduced project cost through accurate BOQ preparation and material optimization.
- Calculate the capacity of the solar plant as per the load.
Site Engineer - Schnell Tech Pvt Ltd - Lahore, Pakistan
(2023-06 - 2024-02)
- Successfully supervised installation and commissioning of solar PV systems.
- Managed site activities ensuring quality, safety, and timely project completion.
- Reduced project delays through effective coordination with contractors and vendors.
