Numan Riaz

Outreach and coordination professional with 6+ years of experience in email campaign execution, prospect database management, and client communication. Proven ability to manage end-to-end outreach workflows independently and lead small teams. Seeking a coordinator or operations role in a growth-focused company where strong organizational and communication skills can be applied long-term.

Team Lead – Outreach & Lead Operations at Comet Estimating LTD (2025-07 – Present)

• Managed targeted email outreach campaigns for the construction industry, overseeing list building and prospect research.
• Maintained and organized outreach databases to ensure accurate, up-to-date records for campaign execution.
• Supervised a team of 2, assigning tasks and ensuring outreach quality and timelines were consistently met.

E-commerce Operations Lister at Taaj Global (2025-04 – 2025-08)

• Managed and optimized eBay product listings including titles, descriptions, and keywords for improved search visibility.
• Conducted product research, competitor analysis, and pricing strategy to identify profitable listings.
• Maintained accurate categorization, image management, and inventory records across platforms.

Vice Team Leader – Outreach Operations at Digital Estimating LLC (2022-03 – 2025-02)

• Managed a team of 14 outreach specialists, overseeing daily task assignment, training, and performance monitoring.
• Built and maintained large-scale contact databases of U.S.-based construction firms through structured data collection and verification.
• Streamlined internal data management processes, improving lead quality and campaign accuracy across all outreach operations.
• Trained new team members on outreach workflows, data accuracy standards, and email campaign execution.

CSR Agent at Mindbridge (Jazz Inbound) (2021-01 – 2021-03)

• Handle Inbound Calls: Answer incoming customer inquiries promptly and professionally to address questions, resolve complaints, and provide accurate product or service information.
• Resolve Customer Issues: Troubleshoot and solve problems effectively during the first contact by navigating internal systems, escalating complex cases, and ensuring high customer satisfaction.

Customer Service Representative at V Tracking (NR Dep) (2019-01 – 2020-12)

• Assisted customers with GPS vehicle tracking and fleet management solutions.
• Guided troubleshooting processes and coordinated technician visits for issue resolution.
• Maintained strong client relationships through consistent and effective communication.

Intermediate in Commerce – Lahore, Pakistan