Team Lead – Outreach & Lead Operations at Comet Estimating LTD (2025-07 – Present)
- Managed targeted email outreach campaigns for the construction industry, overseeing list building and prospect research.
- Maintained and organized outreach databases to ensure accurate, up-to-date records for campaign execution.
- Supervised a team of 2, assigning tasks and ensuring outreach quality and timelines were consistently met.
E-commerce Operations Lister at Taaj Global (2025-04 – 2025-08)
- Managed and optimized eBay product listings including titles, descriptions, and keywords for improved search visibility.
- Conducted product research, competitor analysis, and pricing strategy to identify profitable listings.
- Maintained accurate categorization, image management, and inventory records across platforms.
Vice Team Leader – Outreach Operations at Digital Estimating LLC (2022-03 – 2025-02)
- Managed a team of 14 outreach specialists, overseeing daily task assignment, training, and performance monitoring.
- Built and maintained large-scale contact databases of U.S.-based construction firms through structured data collection and verification.
- Streamlined internal data management processes, improving lead quality and campaign accuracy across all outreach operations.
- Trained new team members on outreach workflows, data accuracy standards, and email campaign execution.
CSR Agent at Mindbridge (Jazz Inbound) (2021-01 – 2021-03)
- Handle Inbound Calls: Answer incoming customer inquiries promptly and professionally to address questions, resolve complaints, and provide accurate product or service information.
- Resolve Customer Issues: Troubleshoot and solve problems effectively during the first contact by navigating internal systems, escalating complex cases, and ensuring high customer satisfaction.
Customer Service Representative at V Tracking (NR Dep) (2019-01 – 2020-12)
- Assisted customers with GPS vehicle tracking and fleet management solutions.
- Guided troubleshooting processes and coordinated technician visits for issue resolution.
- Maintained strong client relationships through consistent and effective communication.
