TELLER EXCHANGE - AL ANSARI EXCHANGE LLC - Dubai, UAE
(2021-08)
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily reconciliation tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed cash transactions to prevent long customer wait times.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Delivered exceptional service by understanding customer needs and exceeding expectations, building a loyal customer base.
- Prepared daily cash deposits to move funds to financial institution.
- Trailed cash at end of shift, actioning and reporting discrepancies according to company policies.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Completed daily records updates to track sales and accurate payment totals.
- Collaborated with team members to achieve sales targets, contributing to store's overall financial goals.
CUSTOMER SERVICE OFFICER - DUBAI ISLAMIC BANK (DIB) - Dubai, UAE
(2019-08 - 2021-07)
- Provided excellent customer service and support in all banking transactions.
- Handled account opening, deposits, withdrawals and fund transfers.
- Assisted customers with account inquiries and product information.
- Promoted bank products and services to achieve sales targets.
- Ensured compliance with bank policies, procedures and Shariah principles.
- Maintained accurate records and documentation of customer transactions.
TELLER - AL FARDAN EXCHANGE - Dubai, UAE
(2016-06 - 2019-07)
- Processed money transfer transactions accurately and efficiently.
- Handled cash, remittances and currency exchange.
- Verified customer details and ensured compliance with regulations.
- Provided excellent service and resolved customer queries.
- Balanced cash at the end of the day and prepared reports.
