Omar Shahid

Software Quality Assurance Tester with 4+ years of experience testing e-commerce, logistics, CRM, insurance, and HR platforms across web and mobile. Skilled in manual and automated testing (Selenium WebDriver in Python and C#), REST API testing with Postman, SQL, and performance testing with JMeter. Proven track record building and maintaining large-scale test suites (300+ test cases), automating regression workflows, and validating complex integrations across Shopify, WordPress/WooCommerce, Twilio, and SAP.

Currently expanding automation capabilities with Playwright.

Software Quality Assurance Tester at URUK IT Solutions (Al-Taif Group) (2023-12 – Present)

• Perform manual and automated testing (Selenium WebDriver, Python & C#) across web and mobile applications, including fulfillment, vehicle management, TFM Express, Shopify integration, insurance, and HR systems, reducing manual testing time by 50%.
• Design, execute, and maintain 300+ manual and automated test cases in JIRA covering functional, regression, integration, smoke, and system-level testing.
• Perform REST API testing using Postman across 60+ endpoints, validating data integrity, request/response behavior, and service interactions.
• Conduct end-to-end testing of a Twilio WhatsApp bot, validating message delivery, user workflows, and system integrations while supporting 99% communication-channel uptime.
• Test Shopify integrations connecting storefronts with fulfillment and TFM systems, plus WordPress/WooCommerce integrations, ensuring accurate order and inventory data synchronization.
• Test web and mobile insurance applications for an Iraq-based client, validating policy workflows, cross-platform consistency, and data accuracy.
• Perform QA on an internal HR system, covering core employee-management workflows and data integrity.
• Perform load and stress testing to evaluate system stability under peak traffic, identifying 15+ critical stability issues before release.
• Author and publish production API documentation through Postman-hosted documentation, providing integration references for internal and partner development teams.
• Execute smoke testing across 20+ features to validate core functionality before detailed testing cycles and releases.

Software Engineer at Ahmed Abdullah Hamad Al Essa (2022-03 – 2023-12)

• Performed comprehensive QA testing for CRM systems, including manual, smoke, API, black-box, white-box, and automated testing, supporting systems with 99% uptime.
• Developed Python automation scripts that reduced regression testing time by 30%.
• Performed API and integration testing between CRM and SAP, identifying and resolving 20+ integration defects.
• Designed and maintained 100+ test cases, checklists, and process documents to standardize testing and improve team efficiency.
• Collaborated with international teams across KSA, UAE, and Oman to deliver region-specific CRM solutions.
• Supported Finance and Logistics teams in diagnosing and resolving 35+ technical issues.
• Trained 300+ users on CRM tools and workflows, achieving a 95% onboarding success rate.
• Supported the migration of users from SAP to CRM and implemented CRM improvements based on user feedback.

BS in Computer Science – PMAS-AAUR (BIIT) (2022-03)