Assistant Manager Sales and Support at Immentia SMC Pvt Ltd (2024-10 – Present)
- Answering customer queries over emails, calls and live chat
- Ensuring customer satisfaction throughout the order processing cycle
- Following up with the customers for their feedback after the order delivery
- Assisting new customers over cold calls and live chat, guiding them about the services and closing the deals
- Follow up over the emails and calls until the sale is closed
- Identifying upselling opportunities
- Quality Assurance of the sales team, ensuring that the processes are followed as per the SOPs
- Maintaining records and sharing updates with the higher management
- Creating campaigns during occassions where more sales numbers can be generated
- Coordination with Production, Development and QA department and ensuring that the system remains up-to-date
SDR at FlashIntel (2024-04 – 2024-08)
- SaaS Sales and Cold outreach
- Setting appointments with potential and interested leads
- Social media and LinkedIn Prospecting
- Ensuring to have the leads and progress updated in the CRM software(Hubspot)
IT Administrator at RAK Services (2023-07 – 2023-12)
Investment Advisor at Maddock Marketing (2022-05 – 2023-01)
- Cold Calling and potential prospecting in the local market for investors
- Consistent Follow up with the leads and arranging meetings with the management
- Providing on-call and in-person assistance and resolving client queries
