Pramod Chohan

I am a creative and an enthusiastic person with diverse range of customer service experience seeking for position in a growth oriented company where I can utilize my customer service and analytical skills and acquire abilities.

Customer Representative - RJ Enterprises (contact Center)

(2025-01 - 2026-05)

• Handing inbound calls
• Outbound calls
• Maintain Satisfaction
• Resolving Complains
• Working professionally in high stress situations.

Customer Service Department - Daraz (Inhouse)

(2018-02 - 2020-09)

Customer Service Department - Ibex Tower

(2020-10 - 2024-09)

• Obtain client information by answering telephone calls
• Verifying information
• Informs clients by explaining procedures answering questions
• Providing Information
• Maintain communication equipment by reporting problems
• Product knowledge
• Ending greeting

Trainee Manager – Assistant Manager - Pizza Hut Pakistan

(2012-10 - 2015-01)

• Managing shifts to meet sales forecast and preparations accordingly
• Opening and closing the restaurants
• Making staff rota and deployment plans
• Making daily sales report and production and forecast
• Managing on job staff training and cross Training
• Cash and safe handling

Floor Manager - Ginsoy Extreme Chinese

(2015-02 - 2017-09)

• Manager walk in the restaurant
• Job Assign duties to all staff
• Daily briefing to all staff
• Setting targets
• Taking reservation
• Training and supervising all staff
• Handling customers complaints
• Greeting and advising customers
• Preparing and presenting staffing and sale reports
• Manning staff schedule
• Promoting and marketing business
• Hygiene health and safety guidelines

Govt. College of Commerce and Economics Karachi, Pakistan (2003-01 - 2004-12)

St. Paul English High School Karachi, Pakistan (1995-04 - 2002-07)