Qalb Ali

Results-driven Automation Engineer with 4+ years of hands-on experience designing and delivering intelligent, scalable systems that eliminate manual work and unlock business capacity. I specialise in orchestrating complex, multi-platform workflows — connecting CRMs, APIs, AI models, and cloud infrastructure into cohesive pipelines that operate without human intervention. Across every engagement, I bring both technical depth and commercial clarity: translating messy, manual processes into clean automation architecture that teams can rely on and businesses can grow with.

AI Automation Specialist at Petra Brands (2026-04 – Present)

• Spearheading the design and delivery of custom internal applications for Petra Brands, replacing manual and outdated operational processes with intelligent, automated systems across the organisation.
• Architecting and orchestrating multi-step automation workflows using Make (Integromat) and n8n, integrating internal data sources, third-party APIs, and cloud services into unified operational pipelines.
• Embedding AI capabilities directly into business workflows via Claude MCP (Model Context Protocol) and the OpenAI API — enabling intelligent decision-making, automated document generation, and context-aware routing at scale.
• Leveraging Microsoft Power Automate and Azure Logic Apps for enterprise-grade orchestration, connecting Microsoft 365 services and cloud infrastructure into production-ready operational pipelines.
• Translating complex, multi-department process requirements into clean automation architecture that reduces manual intervention, eliminates errors, and delivers real-time cross-team visibility.
• Working directly with business stakeholders to surface automation opportunities, define solution scope, and ship production-ready systems aligned with Petra Brands' fast-moving consumer goods operations.

Automation Engineer at Growlyze (2023-04 – Present)

• Led digital transformation engagements for clients across healthcare, e-commerce, construction, and technology — designing and delivering end-to-end automation systems that eliminate repetitive work and create scalable, reliable workflows.
• Core expertise in no-code/low-code orchestration platforms including Make (Integromat), Zapier, and n8n, with deep experience integrating them into CRMs, websites, and business-critical systems to achieve measurable, lasting efficiency gains.
• Connected e-commerce platforms (Shopify, WooCommerce, Wix, WordPress) with CRMs, email systems, and reporting dashboards to fully automate sales operations, order management, and customer communication.
• Designed and shipped intelligent chatbot solutions using Dialogflow, FlowiseAI, Rasa, and Re:Amaze, enhanced with OpenAI-powered FAQ agents and live integrations with Google Sheets, external APIs, and custom datasets.
• Engineered automation pipelines leveraging APIs, formatters, text parsers, schedulers, and data stores to orchestrate complex, multi-step processes including appointment scheduling, patient record management, personalised email outreach, content publishing, inventory tracking, and executive reporting.
• Delivered systems that cut manual workloads by up to 80%, recovered 15–20 hours per week for client teams, and gave operations leadership real-time visibility into business-critical processes.
• Recognised by clients for combining technical rigour with strategic problem-solving — consistently delivering reliable, cost-effective automation that scales with business growth.

AI/ML Engineer at Wise360 (2022-09 – 2023-03)

• Designed and developed the core ML system for a voice-to-voice chatbot engineered to replace traditional call centre operations.
• Built end-to-end speech-to-text and text-to-speech pipelines using Pyttsx3, delivering smooth, low-latency two-way voice interactions.
• Integrated conversational AI models (DialoGPT, GPT-2/3, LLaMA) to generate natural, context-aware responses across a range of customer support scenarios.
• Collaborated across front-end and back-end teams to integrate VoIP infrastructure, ensuring stable real-time communication flow throughout the stack.
• Delivered a functional prototype that validated the technical and commercial feasibility of AI-driven customer support automation.

AI/ML Engineer (Intern) at 92 Devs (2022-01 – 2022-07)

• Built a production-ready face recognition attendance system from scratch, owning the full ML model development lifecycle.
• Applied computer vision techniques using OpenCV and Mediapipe to achieve accurate, real-time face detection and identity recognition.
• Operated as the sole ML engineer on the project, coordinating closely with front-end and back-end teams to ensure seamless system integration.
• Delivered a reliable, production-ready model that became the core engine of the client's attendance management solution.

Automation Specialist (Contract) at GetOdin (2024-09 – 2025-08)

• Embedded as an automation specialist within an enterprise-level AI solutions provider, contributing across both client-facing engagements and internal capability-building initiatives.
• Designed and deployed automation workflows that optimised client operations — achieving seamless integration of business systems and AI-driven processes across multiple industry verticals.
• Partnered with cross-functional delivery teams on concurrent client engagements, shipping tailored automation solutions that improved operational efficiency and cut manual effort significantly.
• Streamlined internal processes including reporting pipelines, data management workflows, and team communication systems, contributing to measurable gains in team productivity.

Automation Specialist at Dental Client (2023-02 – 2023-04)

• Designed and deployed an automated Local SEO optimisation system for a network of dental practices, with targeted focus on high-value treatments including Invisalign.
• Built AI-powered blog generation workflows that transformed simple topic inputs into research-backed, SEO-optimised content using live web data extraction.
• Established a centralised content repository enabling practices to efficiently repurpose and schedule blog output as part of ongoing digital marketing campaigns.
• Delivered a scalable content automation engine that materially improved online visibility and inbound lead generation across multiple local dental markets.

Automation Specialist at Real Estate Firm (2022-03 – 2022-04)

• Designed and delivered a full end-to-end lead management automation system for a growing real estate company.
• Integrated website inquiry forms, email inboxes, and CRM pipelines to automatically capture, qualify, score, and assign incoming leads to the appropriate agents.
• Implemented personalised, behaviour-triggered email and SMS follow-up sequences, improving prospect response rates and strengthening client engagement consistency.
• Built automated reporting dashboards delivering weekly and monthly sales performance insights — reducing manual reporting overhead by 90%.
• The resulting system shortened deal cycles and ensured prospects received consistent, timely communication throughout the sales process.

Bachelors in Software Engineering – Comsats University Islamabad, Abbottabad (2018-09 – 2022-08)