Medical Biller, or Insurance Billing Specialist | SaaS | Fintech | Sr. Account Executive | Customer Support Representative | Cab Service Operator | AutoCab 365 Expert | Dispatcher | General Manager | Icabbi Expert
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I am a professional Cab Dispatch & Customer Service Specialist with hands-on experience managing UK-based taxi operations using iCabbi and Autocab365. I specialize in efficient booking management, real-time dispatching, and driver coordination to ensure fast response times and smooth operations.
I have successfully handled high-volume dispatch environments, resolved customer issues promptly, and improved service efficiency through smart scheduling and proactive communication. My focus is always on delivering a seamless experience for both customers and drivers.
If you need someone who can run your dispatch system smoothly, reduce delays, and keep your customers satisfied — I’m ready to deliver results.
Senior customer service representative at Let's Outsource (SMC-PVT) Ltd (2024-01 – Present)
As a Cab Service Provider and Dispatcher, I utilised iCabbi software to optimize dispatch processes and enhance customer satisfaction across the UK. I streamlined operations by managing bookings, coordinating driver schedules, and implementing efficient dispatch strategies, leading to improved response times and elevated customer service.
International business manager at Amigos BPO, LLC (2024-03 – 2024-07)
As General Manager at Amigos BPO, I optimize call center operations and drive efficiency through strategic leadership. I excel in enhancing service quality, building client relationships, and implementing innovative technologies to exceed expectations.
Customer service representative at C2O (Cabcall Outsource) SMC Ptv.Ltd (2023-01 – 2024-03)
As a Customer Support Specialist and Dispatcher, I leverage Autocab365 to optimize cab dispatching and elevate customer service. I ensure seamless operations and exceptional client satisfaction through efficient coordination, software management, and proactive support.
Customer service representative at THE TELAXY Ptv.Ltd (2022-01 – 2023-10)
As a Customer Support Specialist using Autocab365, I enhance cab dispatching through software optimisation and exceptional service. I ensure seamless operations, prompt issue resolution, and superior client satisfaction.
Accounting manager at PHI Consulting LLC (2021-05 – 2022-11)
As a BDR, I excelled in promoting fuel cards to trucking industry owners, optimizing fuel expenses and driving lead conversion. As a Senior Account Executive at Phi Consulting, I leveraged Salesforce and SalesLoft to achieve significant revenue growth and strengthen client partnerships in SaaS and Fintech.
Invoice clerk at Lal Technologies Ptv.Ltd (2020-03 – 2021-01)
As a Medical Billing Specialist at Lal Technologies, I expertly manage claims processing to ensure optimal reimbursements and financial accuracy. I enhance revenue and streamline operations through precise billing, strategic improvements, and exceptional client support.
Senior technical sales representative at Single Call BPO Ptv.Ltd (2017-10 – 2020-02)
As a CSR and Team Leader at Single Call BPO, I drive exceptional client engagement and sales performance using VICI Dialer Software. I lead high-performing teams, surpass sales targets, and enhance operational efficiency through strategic coaching and process optimization.
HSSC – HSSC Superior Group Of College (2021-01 – 2022-02)
– Jinnah Memorial Public School (2017-01 – 2018-02)
