Rabbia Shamim

A young and dynamic person, having a problem solving attitude with a thrust for continuous evolution. My challenging and confident nature gives me an advantage in taking on extraordinary tasks and their completion in a notable way. A good team player with balanced personality, and devoted to the task person.

Service Analyst - Habib Bank Limited

(2022-06)

• Evaluate calls for Inbound, Outbound, RDA.
• To guide the officer accordingly related issues of calls.

Relationship Manager - JS Bank Limited

(2022-04 - 2022-06)

• Responding customer's queries and resolving complaints via email & phone.
• Scrutinize applicant documents for account opening and fixing discrepancies.

ITMC Officer - Faysal Bank Limited

(2019-01 - 2022-04)

• Monitoring & execution of online, financial & non-financial transactions.
• Handling of Vision+, Siebel, IRIS, Unified, Euronet, Microsoft systems and Symbol software's according to resolved quarries.
• To guide the customer accordingly related issues of transactions.
• Block the shredded card emails received via branch end.
• To maintain MIS of attendance or different projects & files.
• Prepare monthly reports of transactions assigned to unit.

Phone Banking Officer - Habib Bank Limited

(2018-04 - 2018-12)

• Provide help to the customers about processing of transactions.
• Handling of customer queries.
• To update System as per customer data.
• Provide efficient services to the customer.
• Provide all promotional details which bank offer on the behalf of product.

Master's - Economics - University of Karachi

Bachelor's degree - Economics - University of Karachi (2018)

Intermediate - Commerce - Agha Khan College, Karachi (2013)

Matriculation - Commerce - George Mason High School, Karachi (2011)