Patient Support Specialist - Prima Systems
(2025-04 - 2026-05)
- Explaining treatment plans and medications.
- Helping patients schedule appointments, tests, follow-ups
- Assisting with insurance issues, billing questions, or prior authorizations
- Providing emotional support and checking in on patient well-being
- Connecting patients to resources (financial aid, transportation, support groups)
- Following up to make sure patients are sticking with treatment (adherence support)
Virtual Assistant - Deflovv
(2024-01 - 2025-12)
- Virtual Assistant – Patient Support
- Support patients through phone, email, and virtual communication channels.
- Managed appointment scheduling and patient follow-ups.
- Maintained accurate patient records and ensured timely updates.
- Assisted with insurance verification and coordination of healthcare services.
- Provided empathetic support while resolving patient concerns.
- Patient Scheduling and Insurance eligibility check
Patient Representative - Cyber Systems
(2023-01 - 2024-12)
- Answer patient phone calls, emails, or chat inquiries.
- Schedule appointments and coordinate follow-up care.
- Verify insurance coverage and explain benefits.
- Assist with prior authorizations and reimbursement processes.
- Provide information about medications and treatment support services.
- Maintain accurate patient records and documentation.
Customer Service Representative - Safety First Medical Services - UAE
(2017-01 - 2021-12)
- Demonstrating CPR, AED (Automated External Defibrillator), and first aid requirements to students.
- Evaluating students' skills and knowledge according to course standards.
- Ensuring training equipment (manikins, AED trainers, first aid supplies) is available and functioning.
- Maintaining instructor certifications and staying current with updated guidelines.
- Completing required course documentation and issuing course completion cards/certificates.
- Creating a safe and effective learning environment.
- Answering participant questions and providing constructive feedback.
- Following the policies and procedures of the training organization.
Sales Officer - Assets Cart Marketing Management - UAE
(2021-01 - 2022-12)
- Managed social media accounts and increased engagement
- Planned and executed content strategies
- Analyzed performance metrics for improvement
