Rashna Ashraf

Experienced sales professional with over 7 years international sales, specializing both inbound and outbound projects, relationship management. Proven track record of exceeding sales targets and expertise in negotiation, CRM tools including Salesforce, Freshdesk, Fresh caller, eyebeam, ignite, Magento, solarservices and lead generation of across the, Canada, and UK markets.

Sales Executive - Supervisor (HHA)

• Promoted to Sales Supervisor for consistently exceeding 120%+ of monthly sales targets
• led a team of 5 sales executives and supervised daily sales operations to achieve 22% above quarterly target
• Responsible for closing sales, lead generation, and managing key client accounts to drive revenue growth
• Conducted client follow-ups and negotiations to increase retention by 35% and upsell products/services

Customer service representative Grade 9 Agent - Systems Limited - Lahore

(2021-03 - 2023-04)

Project(Dohenys)

• Handled inbound customer calls, emails, and live chats regarding pool products, orders, and technical support
• Assisted customers with product selection, troubleshooting, and installation guidance for pool equipment, chemicals, and accessories
• Processed orders, returns, and warranty claims while ensuring accurate data entry in CRM system
• Resolved customer complaints and issues with a 95%+ satisfaction rate through effective communication
• Provided product knowledge and upsold related pool supplies to increase average order value
• Collaborated with warehouse and shipping teams to track orders and ensure timely delivery to customers

Customer service representative Grade 9 Agent - Systems Limited - Lahore

(2023-05 - 2026-07)

Project(Galanz)

• Managed warranty claims service for kitchen appliances including microwaves, ovens, and refrigerators
• Handled customer inquiries via phone, email regarding product issues, warranty coverage, and repair status
• Processed warranty registrations, service requests, and part replacements in coordination with technical and service teams
• Troubleshooting product-related problems and guided customers on proper usage and maintenance to reduce repeat complaints
• Maintained accurate records in CRM system for all warranty cases and ensured timely follow-ups with customers
• Achieved 90%+ customer satisfaction rate by resolving complaints efficiently and providing professional product support

ADP BSCS - Ripha University

INTERMEDIATE FSC pre-engineering - Peak solutions college

MATRICULATION - Computer Science - Unique Educational School